Old Dominion - - Responsibilities: Answer phones and respond to emails in a courteous and timely manner; Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight; Respond to customer issues and questions in a timely manner; Provide Service 2.OD to internal and external customers; As needed, may assist with general office duties such as mailing, filing and copying