Client Care Coordinator

Serotonin Centers Client Care Coordinator Serotonin Centers is the nation's premier anti-aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stackZenoti, GHL, email, and Teamswhile supporting sales and service excellence. The Client Care Coordinator serves as the center's concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals. Key Responsibilities Front Desk Operations & Scheduling Client Engagement & Service Excellence Membership & Retail Support Documentation & Compliance Team Collaboration & Daily Huddles Marketing & Community Outreach Core KPIs & Targets Client Satisfaction (NPS): ?90 Appointment Accuracy: 100% Response Time: ?1 hour for calls/emails Membership Conversion: ?25% of eligible guests Compliance & Documentation Accuracy: 100% Community Engagement: ?4 events/month Qualifications Strong communication and interpersonal skills; ability to create a welcoming environment. Experience in front desk or client service roles; consultative sales experience preferred. Proficiency in Zenoti and general business platforms; comfort with email and Teams. Excellent multitasking and organizational skills; ability to manage high-volume environments. Positive attitude, team spirit, and commitment to client satisfaction. Tech Stack & Tools Zenoti scheduling, POS, documentation. GHL CRM and marketing automation. Email & Teams communication and coordination. Center trackers and whiteboard daily goals and performance metrics. Safety & Compliance HIPAA adherence; secure handling of client information. Follow all safety protocols for front desk operations and client interactions. Why Join Serotonin Centers Join a high-performance team where your role directly impacts client experience and center success. You'll work with modern tools, clear goals, and a supportive culture that values growth and excellence. Apply Today Submit your application to join Serotonin Centers and help clients become their most vibrant selves. Fort Worth Location opening April 2026.4621 Saint Amand Circle, Fort Worth, TX Training prior to opening at Mansfield location 971 Matlock Rd Suite 101, Mansfield, TX

Created: 2026-03-10