Sr. Network Engineer

Responsibilities • Own responsibility for end-to-end monitoring of the Transport EMS's & observability tools • Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool • Own responsibility of Market chat groups, initial troubleshooting & necessary support • Support site monitoring/health checks following maintenance activities (CR's) • Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. • Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. • Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed. • Manage outage and emergencies, including the agreed assurance KPI's & SLA. • Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams. • Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management. • Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templates • Responsible to ensure the Open Incident backlog is at optimum levels • Maintain the National Level Availability >99.50%. • Manage internal, external and customer incident escalations and follow-ups as well as process adherence. • Own responsibility for providing next level support for Network Surveillance teams. • Own responsibility for providing knowledge transfers for Network Surveillance teams. • Manage chronic problems with respective Transport (ATT, Zayo, etc.) & Network (Cisco, Palo Alto, etc.) Skills, Experience and Requirements • Bachelor/Master's degree or equivalent. • Minimum of 5-7 years' of telecom/Networking experience. • Experience managing 4G/5G NOC shift environments and troubleshooting activities. • Knowledge of IP routing, protocols and transport, software systems /services running virtualized functions • Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, Lumen, Zayo, Everstream etc. • Strong understanding of BGP and ISIS routing protocols • Strong understanding of SR-MPLS, and L2/L3VPN technologies. • Good understanding of Transport technologies & OSI reference model • Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution. • Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations). • Motivated to grasp higher-level technology issues and troubleshoot to resolution. • Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally. • Reliable, open and capable of working with minimum supervision. • Flexible, analytical thinker. • Enthusiastic and keen to learn new technologies and approaches. • Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease. • Focused on being detail-oriented with strong organization skills. • Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.

Created: 2026-03-10