Logistics CSR

Summary The Customer Service Representative Interacts with customers, sales, engineering and production through telephone, email and personal contact to provide information in response to inquiries about Goodman products. Resolves customer questions, complaints and requests, frequently involving some policy interpretation. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Builds and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. This position requires helping with multiple tasks in multiple areas as needed and working well under pressure.Shipping/Transportation, Engineering/Sales, Customer service & Export Support! PO experienceLNG support experience is a plus Responsibilities May include: Respond to inquiries through telephone, web, email, mail, and/or face to face contact with customers. Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered. Create, update and maintain customer accounts within our database applications. Recommend alternate products based on cost, availability or specifications as needed. Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments. Determine customer requirements and expectations in order to resolve customer issue. Serve as a liaison between customers and Goodman Manufacturing. Provide accurate and timely follow up to all customers. Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Escalate matters that need immediate attention to the Lead or Supervisor Expand knowledge of HVAC products and keep current with latest trends within the industry Work positively with all levels of management and peers to ensure the department is effectively working as a team to deliver the highest level of service possible and drive continuous process improvements. Follow company policies and procedures. Performs other duties as assigned. Nature and Scope Works under minimal supervision. Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations. Analyzes data to identify trends and errors and make corrections.

Created: 2026-03-10