Logistics Specialist III

Logistics Specialist Job Summary: The Logistics Specialist is the international shipping & technical parts coordinator responsible for ensuring accurate and compliant international shipments from the Jeffersonville, Indiana warehouse. This role supports aftermarket parts, sales, and service by utilizing Manitowoc Product Support systems and procedures. The specialist provides expert technical shipping assistance for global customers. Key duties include verifying parts and documentation through ERP systems, managing country-specific shipping requirements, interpreting engineering documentation for serialized crane configurations, and ensuring parts meet fit, form, and function standards. Additional responsibilities include stamping, measurements, photography, freight tracking, and claims reporting. Responsibilities: Professional interaction with internal and external customers Timely and accurate communication and processing of documentation Data lookup and maintenance in ERP systems Proactive Quality and Grief follow up Adherence to Parts & Service policies Other tasks include taking pictures of parts, measurements, freight tracking, and internal and external claims reporting. Meet training and education goals Required Skills/Abilities: Clear communication skills with non-native English speakers. Attention to detail. Ability to multi-task and shift priorities. Ability to manage and prioritize orders. Excellent communication and customer service skills. Strong problem-solving and analytical abilities. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Ability to work independently and collaboratively in a fast-paced environment. Experience in international shipping and logistics, preferably in a warehouse environment. Strong understanding of ERP systems and shipping documentation processes. Baan and SAP experience preferred. Technical aptitude for identifying and verifying parts according to engineering documentation. Excellent organizational skills. Behavioral Competencies: Customer Focus: Demonstrates a commitment to understanding and meeting customer needs. Attention to Detail: Ensures accuracy in parts identification and order processing. Adaptability: Responds effectively to changing priorities and urgent requests. Teamwork: Collaborates effectively with internal teams and external partners. Accountability: Takes ownership of tasks and follows through on commitments. Communication: Clearly conveys information and actively listens to others. Required Education and Experience: High school diploma or equivalent. Minimum of 2-3 years of experience in parts support, technical service, shipping, or related field. Experience working with ERP systems in a manufacturing, service, or warehouse environment. Preferred Education and Experience: [Indicate preferred education and experience in addition to the required education and experience to perform the job] 3-5 years of current experience in warehouse logistics and shipping documentation. Prior experience in the heavy equipment industry. Post-secondary education or career training. Physical Requirements: Sitting and Computer Use: Ability to sit for extended periods while working at a computer or participating in virtual meetings. Mobility: Ability to move freely throughout the office and regularly access the warehouse floor. Lifting and Carrying: Lift and carry packages up to 30 pounds. Standing and Walking: Extended periods of standing and walking in a warehouse environment. Climbing and Bending: Occasional need to climb stairs, bend, or kneel while inspecting package contents. PPE Compliance: Ability to wear required personal protective equipment (PPE) such as safety glasses, hard hats, and steel-toed shoes as required. Health and Safety: As part of our commitment to maintaining a safe and compliant work environment, the successful candidate will be expected to: Maintain a Safe Workspace: Ensure workstations are ergonomically set up and free from trip hazards, clutter, or unsafe electrical setups. Adhere to Safety Policies: Follow all company health and safety policies, including emergency evacuation procedures, visitor protocols, and reporting requirements. Participate in Safety Training: Attend required safety briefings, ergonomic assessments, and emergency preparedness drills. Promote a Safety-First Culture: Encourage open communication about safety concerns and actively support initiatives that enhance workplace well-being. Report Hazards Promptly: Identify and report any unsafe conditions or incidents in the office or adjacent production areas. Coordinate with Production Areas: When entering manufacturing zones, comply with PPE requirements and safety signage, and follow escort protocols if not authorized for independent access. Support Mental and Physical Wellness: Utilize available wellness resources and promote a balanced, health-conscious work environment. Collaborate with Safety Teams: Work with the Environmental Health & Safety (EHS) team to ensure compliance with OSHA and internal safety standards. Work Environment: Warehouse Floor Exposure: Will be working on the warehouse floor Exposure to moderate noise, dust, and moving machinery. Personal Protective Equipment (PPE) such as composite and steel-toed shoes must be worn as required. Awareness of forklift traffic, overhead cranes, and other industrial equipment is essential. Collaborative Environment: Regular interaction with cross-functional teams including engineering, production, and customer service. Safety-Focused Culture: All employees are expected to follow safety protocols and participate in ongoing safety training. Travel Requirements: This position may require up to 5% travel, including visits to customer sites, service locations, or other company facilities. Travel may involve overnight stays and should be planned in coordination with the department manager. Other Duties: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The Manitowoc Company, Inc. is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Created: 2026-03-10