General Customer Service

General Customer Service Daman Products - Mishawaka, IN 46545 Overview Salary Range: $20.00 - $22.00 Position Type: Full Time Job Shift: Day Education Level: Not Specified Travel Percentage: Negligible Category: Customer Service Description Incentives: Bonus: 5% Quarterly Bonus Program 401K: 100% Matching 6% Tuition Reimbursement: 100% of In-State Accredited Approved Program Health, Dental, and Vision: Extremely affordable and market leading health benefits. Free employee clinic with Marathon Health. ESPP (Employee Stock Purchase Plan): 15% discount on purchased stock at the lowest price of the quarter. Job Summary: Responds to customer's needs regarding company's products or services as it relates to standard products while maintaining meticulous records and order entry accuracy. While maintaining a high level of customer satisfaction. Duties/Responsibilities: Processes orders, expedites, adjustments, and maintains a standing list of current customers in ERP (syteline), and other software when applicable. Responsible for being the single point of contact for the customer. Monitors all forms of communication with the customer and responds in a timely manner. Communicates with customers and receives orders, change orders, and cancellations, concerns, quality issues etc. Completes customer service forms, determines charges for service requested. Solicits sale of new or additional products. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Updates and maintains catalog including prices and discontinued items. Provides information to customers. May process credit and make adjustments for returned items. Develop a broad understanding of products, prices, delivery schedule, policies, and procedures. Review and research problems obtaining necessary information from policies, procedures, or practices. Proactively manages resolution with/for customers. Initiates and follows-up on problem resolution in coordination with other departments. Discusses Standard product and Custom product applications with customers. Updates and maintains our Customer Contact software. Build relationships with customers. Required Skills/Abilities: Understand the client's requirements and motivations. Awareness of client's expectations. Communicate specifics to clients as quickly as possible. Follow up with clients as quickly as possible. Proactively solicit feedback from clients on their current and future needs. Detail oriented. Self-directed able to function without direct supervision. Conscientious and thorough. Meet Daman measures and performance requirements. Effective oral and written communication skills. Excellent organizational and interpersonal skills, including ability to plan, manage time well, make decisions, resolve disputes, and maintain confidentiality. Ability to use PC and widely used software packages or trade specific software such as Word, Excel, and/or Syteline (or ERP), salesforce, fax application, EDI. Etc. Must have the capacity to learn or the capability to perform each job responsibility satisfactorily. Education and Experience: Requires 1 to 3 years of Customer Services experience and/or working product knowledge. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers, feel/reach with hands/arms, and talk to hear. The employee frequently is required to sit and walk. The employee is occasionally required to bend and stop, push and pull, reach above shoulder level, kneel, squat, or crouch. The employee must occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job to include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to moving mechanical parts and fumes or airborne particles. The noise level in the work environment is usually moderate. Qualifications Required Skills/Abilities: Excellent communication and interpersonal skills. Knowledge of ERP systems preferred. Proficient in emailing and Microsoft Office. High attention to detail is required. Ability to multi-task. Flexible work schedule to support varying time zones (max 2x per month). Education and Experience: Requires 2 to 4 years of Customer Service experience and/or working product/process knowledge. Experience managing time effectively in a fast-paced environment. Experience utilizing problem-solving skills and handling difficult situations with professionalism. Possesses solid working knowledge of subject matter. Physical Requirements: Ability to sit for prolonged periods of time

Created: 2026-03-10