Member Services Associate

Member Services Associate Here at RapidRatings we see a world where every business relationship is empowered by a shared understanding of financial health. We help our clients build the most resilient supply chains in the world. Our Member Services team helps onboard our clients' suppliers as members of the FHR Exchange, a secure network where companies can share and access powerful financial health analytics. We source financial statements from private companies so we can generate Financial Health Ratings for their enterprise clients. The ideal candidate for the role is a strong communicator and seller with sharp attention to detail, the ability to influence and overcome refusals, and experience supporting operational initiatives in a fast-paced, high-volume environment. Knowledge of how supply chains run is a huge plus. Own a hands-on, tactical role focused on client and member satisfaction and operational support. You will have the ability to: Expand your experience and make an impact by engaging with private companies around the world to enable their participation in our clients' risk management programs. You will work with senior management to facilitate the submission of confidential financial information, guiding these individuals through our programs, models, and processes and overcoming roadblocks efficiently and professionally. Develop into a program expert by introducing and explaining our business model, products, and processes to private companies. The candidate best suited for this role will have a seller's mentality and always push to "close the deal". They will also be comfortable moving quickly and managing multiple competing tasks and priorities simultaneously. Work with a highly engaged team that values employee input, management transparency, and entrepreneurship. RapidRatings is a place where you can make a direct impact, take pride in your work, and enjoy yourself. Earn a competitive salary, bonus potential, unlimited PTO, and comprehensive benefits. Salary - $55,000 base plus OT Anticipated Start Date: March 2, 2026 To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future. In addition, to be a good fit for the Member Services Associate opportunity, you will have: Prior experience in a client interaction role. Proven ability to interact professionally and effectively with clients and their suppliers Experience working with financial statements Ability to prioritize and organize high-volume work Advanced proficiency with Microsoft Office suite Prior experience using CRM software Prior experience using a customer service platform such as Zendesk or Intercom a huge plus Fluency in German or another 2nd language is a plus! In addition, success will require the following core characteristics: Strong written and oral communication skills and the ability to communicate effectively across all levels, including both internally and externally with clients and suppliers Customer oriented: tactful and courteous Excellent diligence, critical thinking, and analytical skills Hybrid & remote work options available: We understand each person's circumstances may be unique and we will work with you to explore suitable options when it comes to hybrid or fully remote work. For anyone in the Greater Boston or Greater NYC area, the expectation for this role is 2 days a week in the office to interact with other team members. For applicants outside of the Greater Boston and Greater NYC area (90+ minute commute), the role will be considered fully remote. Why join RapidRatings? Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with different backgrounds, perspectives and experiences sparks innovation, promotes better decision making and yields the creative problem solving that's critical to our long-term success. We offer an attractive benefits package with bonus, flexible work environment, unlimited PTO, and much more. With us, you are not just a number we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction. Would you like to know more about us and RapidRatings?

Created: 2026-03-10