Claims Supervisor, PIP

The Personal Injury Protection (PIP) Claim Supervisor oversees the operation of 5-7 Claim Representatives devoted to the handling of PIP Claims in multiple States. This position is responsible for planning the activities and monitoring the results of the teams efforts to achieve assigned goals and objectives for production and quality. You will interact with your staff through regular Team Meetings as well as one-on-one developmental sessions. You will partner with management in review of the departments pending and provide training, file handling, and advice to claims associates on an everyday basis. The ideal candidate for this position will have management skills and functional knowledge of the NJ Automobile Insurance Cost Reduction Act. This position requires superior time management and organizational skills. The individual in this role should have superior interpersonal skills. This individual will oversee motivating their team in addition to ensuring healthy, positive morale through interaction with the group. Insurance designations or continuing education efforts to obtain the same are desirable but not required. Medical terminology, and an understanding of anatomy are helpful but not necessary. RESPONSIBILITIES Provides technical guidance and direction of Personal Injury Protection / No Fault claims. Provides reports of Team results along with a corresponding analysis of trends. Continuously analyze results and make recommendations for improvement, with a focus on continuous improvement of day-to-day operations. Promote teamwork through effective leadership. Maintain a high level of confidentiality and professionalism. Monitors and communicates the quality of work conducted by team members through completion of Quality Reviews. Monitors authority levels and reserve accuracy. Has strong communication skills and provides leadership through example. Objectively assess and manage performance. Regular meetings with staff members to review results in comparison to objectives and development plans is a requirement Must have strong critical thinking skills, the ability to exercise independent judgment and the ability to problem solve effectively. Evaluates performance of team members and conducts performance evaluations, mid-year reviews and objective setting. Monitors attendance and oversight of Human Resource concerns of the team. QUALIFICATIONS Bachelors Degree (B.A.) from a four-year college or university is preferred; or equivalent combination of education and experience. 5+ years in NJ No-fault Insurance experience required with Three to five years management experience preferred. Knowledge of Pennsylvania No fault experience helpful but not required. Must have excellent verbal and written communication skills in both individual and team settings. Possess the ability to create workflow processes, standard operating principles, and training materials. Working knowledge of Microsoft Products (SharePoint, Visio, Excel, PowerPoint) Tableau Utilization preferred but not required. Prior experience/knowledge in a service center environment beneficial but not required. SALARY RANGE The pay range for this position is $90,000 to $122,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) Annual 401(k) Employer Contribution Free onsite gym and health center at our Woodbridge Location Resources to promote Professional Development (LinkedIn Learning and licensure assistance) Robust health and wellness program and fitness reimbursements Various Paid Family leave options including Paid Parental Leave Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent. #LI-DNI

Created: 2026-03-10