System Support Specialist

Job Title: System Support Specialist Job Family: Information Technology Department/Group: Administration Job Code/ Req#: B18/0230 Location: El Paso, TX Travel Required: Some travel in WSB region (West Texas) and state. Level/Salary Range: $24.00 - $28.00 / hour Position Type: Non-exempt, Full-time Job DescriptionSUMMARY/OBJECTIVE Performs complex computer systems support work in a help desk setting. Work involves providing first-line assistance for operational problems of agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment Role and Responsibilities Coordinates and/or reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem; and monitors the status to ensure a timely resolution. Coordinates the update of computers and mainframe applications. Coordinates the scheduling of all mainframe batch processing jobs. Coordinates and/or sets up equipment for employee use, and performs or ensures proper installation of cables, operating systems, or appropriate software. Provides routine technical assistance troubleshooting software and hardware problems, as well as problems involving office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support. Assigns logons and rights, print queues, and directory structures; resets passwords; creates departmental groups; and runs security software. Develops procedures and training manuals, and conducts presentations and briefings. Maintains records of daily data communication transactions, problems, remedial actions taken, and installation activities. Maintains computer and hardware inventory records for new and surplus equipment. Prepares reports on systems efficiency and utilization. Reviews and makes recommendations regarding the procurement of information technology equipment. Depending on organizational needs, may: - serve as lead worker providing direction to others. Experience and Education Requirements A Bachelor's degree in Computer Information Systems, Microcomputer Technology or a related field, or an equivalent combination of education and experience. KNOWLEDGE, SKILLS, ABILITIES Knowledge of the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; of information security policies and procedures; of local and wide area networks; and of the management of information systems. Skill in the support of computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to troubleshoot and repair equipment, to communicate effectively JOB SPECIFIC COMPETENCIESProblem Solving: Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome. Planning & prioritization: Plans and organizes work activities; manages several tasks at once. Adaptability: Adapts quickly to change and easily considers new approaches. GENERAL/ORGANIZATIONAL COMPETENCIESQuality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring University policies and all regulatory requirements Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or the University Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed Collegiality/Collaboration: Being helpful, respectful, approachable and team oriented, cooperating with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information, and achieve results. Initiative: Taking ownership of our work, doing what is needed without being asked, following through Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things Continuous Learning & Self Development: Being receptive to feedback, willing to learn, embracing continuous improvement, proactively investigating new perspectives, approaches and behaviors. Integrity/Transparency: Upholds social, ethical and organizational norms and values; firmly adheres to codes of conduct and ethical principles; behaves consistently, and is open, honest and trustworthy; acts without consideration of personal gain. People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable. Additional Notes Must possess a valid driver's license and meet requirements to be included as an authorized driver on the Workforce Solutions Borderplex Commercial Package Policy as stipulated by the insurance carrier. Successful clearance of local and/or state background checks. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice based on business needs. EEO/ADA Workforce Solutions Borderplex provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Flexible Schedule: Select Shift Start and End Time (Between 7:00 AM and 6:00 PM). Mon - Thu Net should be between 7 - 10 hours. Friday Should be less than or equal to 8 hours. Select 1 hour of Lunch. Shift Net Hours is required to be 40.

Created: 2026-03-10