Technical Services Engineer II

Title: Technical Services Engineer II Location: Plano, TX Duration: 12 Month (100% Onsite) Job duties: The Technical Services Engineer provides remote technical support for Abbott Neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance. This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment. Candidates without a four-year degree who possess hands on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply. Preferred Qualifications Strong customer service background, including experience assisting patients, clinicians, or technical users in high volume or fast paced environments. Call center or remote support experience, especially roles requiring clear communication, documentation, and multi system navigation. Practical exposure to medical devices, neuromodulation systems, clinical equipment, or other technology used in healthcare settings. Hands on or remote experience providing technical troubleshooting, diagnostic support, or guided issue resolution. Ability to interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols. Familiarity with or willingness to learn networking basics, data security requirements, firmware/software interactions, and system connectivity commonly used in medical device ecosystems. Experience working with or supporting electronic, biomedical, laboratory, or patient facing medical equipment, whether in a clinical, service, or technical support role. Experience Requirements 10 years of experience (or 5 years with bachelor's degree in science) in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling. Experience in environments such as healthcare facilities, clinics, labs, technical service centers, or medical device customer support teams is strongly beneficial. Experience working with patients, healthcare providers, or medical staff is a plus, especially where device setup, guidance, or performance questions were involved. Exposure to or experience with neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required. Candidates with strong technical aptitude and relevant certifications, vocational training, or hands on biomedical experience will be considered. Education Requirements High school diploma or equivalent combined with relevant technical, medical, or customer support experience is acceptable. Candidates with vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields. Bachelor's degree in biomedical engineering, biomedical science, or a related engineering field. Consultants Eligible Benefits Upon Waiting Period: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account (for High-Deductible Health Plans) Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit) Supplemental Life Insurance Short Term Disability (coverage varies by state) Long Term Disability Critical Illness, Hospital coverage, Accident Insurance MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance 401(k) Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs Published on 24 Feb 2026, 5:02 PM

Created: 2026-03-10