Billing and Warranty Specialist-Accounting

Overview SRV Temperature Solutions is a premier HVAC/Refrigeration company. We pride ourselves in providing innovations in HVAC/Refrigeration practices, nurturing clients into friends, and developing amazing employees. We provide services in commercial and industrial locations across Utah. Our clients always come first and our team members are dedicated to making sure we exceed each client's expectations. Job Details About Us We are a growing commercial refrigeration and HVAC service company based in Salt Lake City, Utah. We partner with national retailers, grocery chains, and commercial facilities to provide high-quality service, maintenance, and emergency repairs. Our team is built on accountability, technical excellence, and strong communication. We operate in a fast-paced service environment where accuracy, compliance, and customer satisfaction are critical. Every role in our company directly supports operational success and long-term client relationships. Position Overview We are seeking a detail-oriented Billing and Warranty Specialist to join our growing refrigeration/HVAC service team. This role is critical in ensuring accurate, timely, and compliant billing operations. The ideal candidate thrives in a fast-paced service environment, values precision, and communicates professionally with both customers and internal teams. What You'll Do Review technician service tickets for accuracy and completeness Verify labor, parts, and refrigerant charges Ensure customer-specific billing requirements and contract terms are met Create and submit invoices in a timely manner Resolve billing discrepancies, denials, and rejections Maintain strict confidentiality of customer financial information Confirm job status is marked complete prior to invoicing Ensure technician notes are clear and detailed Verify site/store numbers and asset/unit numbers are included Confirm problem descriptions and resolutions are fully documented Review service documentation to determine warranty eligibility Submit manufacturer and customer warranty claims accurately and timely Track warranty claim status and follow up on pending approvals Resolve warranty rejections or short payments Maintain detailed records of warranty submissions and reimbursements Systems & Tools Service Management Software (BuildOps) Accounting/Billing Systems (QuickBooks, BuildOps) Customer Portals (e.g. ServiceChannel, Ecotrak) Pricing sheets and customer contracts Refrigerant tracking logs (Verisae) What We're Looking For Strong attention to detail and organizational skills 2+ years of billing experience (HVAC/Refrigeration or service industry preferred) 2+ years of warranty experience (HVAC/Refrigeration or service industry preferred) Familiarity with service management and accounting software Ability to manage multiple priorities and meet deadlines Clear and professional written and verbal communication skills Why Join Us? Be part of a team that values accuracy, accountability, and operational excellence. Your role directly impacts cash flow, customer satisfaction, and regulatory compliance. If you're highly organized, proactive, and thrive in a detail-driven environment, we'd love to hear from you. Education Requirements Associates Additional Information / Benefits Paid Holidays Short Term Disability Dental Insurance Long Term Disability Vision Insurance Medical Insurance Life Insurance

Created: 2026-03-10