Taco Bell Shift Leader

JOB TITLE: Shift Leader (SL) SUPERVISOR: Assistant General Manager (AGM), General Manager (GM), Area Coach (AC) STATUS: Non-Exempt BASIC PURPOSE: As a Shift Leader, you will be the driving force behind exceptional restaurant operations during your shift. Your leadership and motivation will inspire team members to deliver outstanding customer service, ensuring every customer leaves satisfied. You should proactively tackle challenges and foster a positive team environment. MAJOR RESPONSIBILITIES: Customer Service: Ensure every customer receives 5-star service and prioritize their satisfaction. Team Leadership: Lead, coach, and motivate your team to achieve success while maintaining a professional environment. Team Development: Actively train and mentor team members aspiring to take on leadership roles, providing valuable feedback. Operations Leadership: Step in as the Manager-in-Charge (MIC) to guarantee adherence to company policies and procedures. Profit & Loss Management: Assist in reaching the restaurant's financial objectives collaboratively with upper management. Communication: Keep upper management informed of any issues or updates concerning restaurant operations. BENEFITS: Grants program for employees facing life challenges and financial assistance. Exclusive access to discounts for team members through the DRG Savings Marketplace. Employee Assistance Program offering counseling services, legal support, and more. Opportunities for scholarships through the Live Mas Scholarship Program. Referral incentives for bringing great people to our team. Education benefits including GED reimbursement and language courses. DailyPay program allowing you to access your paycheck on a daily basis. LEADERSHIP BEHAVIORS: Composure: Stay calm under pressure and demonstrate maturity in challenging situations. Compassion: Show empathy and genuine concern for team members' personal and professional challenges. Customer Focus: Commit to understanding and improving customer experiences based on their feedback. Directing Others: Provide clear direction, set realistic goals, and foster a collaborative team atmosphere. KNOWLEDGE & SKILL REQUIREMENTS: Must be at least 18 years of age. Preferred: 6 months to 1 year of restaurant experience with proven leadership skills. Maintain a current Health Card as required by state or local regulations. Basic proficiency in math and reading. Strong communication skills in English, both written and verbal. Reliable transportation is necessary. Pass a Criminal Background Check and ServSafe Certification. Physical demands include the ability to stand, walk, and lift up to 50 pounds. Ability to perform various motions such as walking, bending, reaching, pushing, and pulling. ABOUT: Diversified Restaurant Group (DRG) is dedicated to a people-first culture, combining the strengths of a large company with the camaraderie of a small one. Join our growing family that started with a mere 30 Taco Bell units in 2012, now expanding into over 300 locations across multiple brands, including Taco Bell and Arby's. With a workforce of more than 6,000 team members, we continue to thrive and invite you to be a part of our journey! DISCLAIMER: This position is with Angel City Bell, LLC, a franchisee of Taco Bell. If hired, your employer will be the franchisee, an independent business owner who determines wages and benefits.

Created: 2026-03-10