Technical Support - Sr

Job Title: Technical Support Location: Richmond, VA Pay Rate: $20 - 425 Introduction This role is for a Mobile Endpoint Specialist who will mainly handle day-to-day support as the demand for mobile device deployments continues to grow. Required Skills & Qualifications Applicants must be able to work directly for Artech on W2 Strong hands-on experience with Google Pixel, iOS, and Android devices Experience troubleshooting issues through endpoint systems with multiple carriers like Verizon and AT&T Experience with ServiceNow or similar ticketing systems Preferred Skills & Qualifications Familiarity with queue-based support environments Ability to manage high ticket volumes efficiently Day-to-Day Responsibilities Troubleshoot and resolve mobile device issues through the endpoint system Manage and resolve tickets in ServiceNow Assist users with device setup and provide tracking information for shipped devices Collaborate with a team of six associates, under the guidance of a team lead

Created: 2026-03-10