Associate Property Manager

Reports To: Director of Operations Department: Property Management Union: Local 818 FLSA Status: Exempt Date Adopted: April 21, 2011 Revision Dates: January 26, 2026 Position Summary: The Associate Property Manager supports the overall operations of assigned properties while assuming increased responsibilities. This position serves as a key operational lead, managing day-to-day property functions and reports to the Director of Operations. Essential Duties and Responsibilities:Financial Supports management in ensuring that revenue meets or exceeds expenses incurred by assigned properties. Assists in managing residency requirements and financial objectives of assigned properties. Collaborates with management on the development, planning, implementation, and adherence to the approved budget to ensure overall financial performance of the property. Assists in timely rent collections, rent postings, processing of rent bills, bank deposits and financial reporting. Resident Relations Acts in a professional, firm, fair, concerned, responsive and consistent manner with residents. Partners with the Resident Services Coordinator in providing services to the residents. Manages the assigned properties' social services agencies, if any, recreational activities and other non-shelter services for residents. Interviews prospective residents; shows available apartment units; leases units to approved tenants. Manages and resolves tenants' concerns and complaints. Supports the ongoing development of residents' associations and actively participates in resident meetings. Record Keeping and Reporting Manages recordkeeping and reporting responsibilities in accordance with regulations, ordinances or organizational needs. Maintains all resident files according to the required guidelines. Assists in the preparation of daily, weekly, and monthly vacancies and delinquency reports. Supports the preparation of monthly, quarterly, and annual HUD reports as applicable and assigned. Overall Property Management Responsibilities Ensures and maintains adherence to local, state, federal regulations and organizational policies. Assists in the enforcement of all elements of the lease agreement while managing lease renewal practices according to applicable guidelines inclusive of the eligibility, certification and verification processes. Manages the occupancy cycle including timely turnover of vacancies and applicable waiting lists. Establishes and maintains a good rapport with the public, fellow employees, residents, landlords and other external agencies. Partners with the Admissions Department to ensure maximized occupancy. Assists in the management of late notices, legal filings and evictions, as required. Performs move-in/out inspections and prepares reports and tenant charges. Coordinates all maintenance work via maintenance staff and vendors. May be required to perform other related duties as required and/or assigned. Knowledge, Skills and Abilities: Excellent customer service and ability to resolve conflicts. Ability to effectively manage the overall property operations. Outstanding ability to follow, carry out and enforce oral and written instructions, policies, procedures, rules and regulations. Proven ability to effectively communicate orally and in writing in English with employees, customers, vendors, and tenants. Ability to respond in a timely manner in the handling of emergencies during working and non-working hours. Ability to prioritize maintenance and repair needs. Ability to preserve and respect resident/applicant confidentiality. Strong organizational and supervisory skills, with solid financial calculation abilities. Strong knowledge of general office and administrative procedures. Ability to prioritize, handle multiple tasks, and meet multiple deadlines. Ability to work with minimal supervision in a fast-paced team environment. Minimum Education/Experience Requirements: A high School Diploma with a minimum of six (6) years of hands-on experience in property management is mandatory. Graduation from an accredited college with a Bachelor's Degree is strongly preferred. Ability to obtain LIHTC certification within 6 months of hire is mandatory. Knowledge of Microsoft Office and housing management software is mandatory- Yardi preferred. Fluent in English is mandatory; bilingual is strongly preferred. Additional Requirements: An assessment may be administered to evaluate competency. A valid driver's license and reliable transportation to visit COC properties is mandatory. Successfully completing a pre-employment drug test, physical exam, background check, and educational/references is mandatory. This position description lists the most significant duties of this role. However, this description is not intended to be an all-inclusive list of responsibilities, skills or working conditions associated with the position. Although it is intended to accurately reflect the activities and requirements of the position, duties may be added, deleted, or modified as necessary. This description does not constitute a written or implied contract of employment.

Created: 2026-03-10