Customer Experience Specialist - Full Time

6125 - Algonquin - 2401 N. Huntington Dr., Algonquin, Illinois, 60102 Join CarMax for an exciting career opportunity! As a Customer Experience Specialist, you will play a vital role in providing an exceptional journey for our customers, guiding them through every step of buying and selling cars. You’ll work collaboratively with teams across our organization to ensure each customer enjoys a positive experience, embodying our values of honesty and transparency that have established CarMax as the nation's largest retailer of used cars. Key Responsibilities: Enhance customer satisfaction by guiding clients through the sales process, appraisals, test drives, and financing applications. Perform vehicle condition assessments and accurately communicate findings to Buyers for appraisals. Receive and check in vehicles shipped to CarMax, and manage vehicle inventory scanning and reconciliation. Execute cosmetic inspections to ensure all vehicles meet CarMax Quality Standards. Handle various administrative tasks such as generating daily reports, managing transaction paperwork, and liaising with finance companies on customer contracts. Schedule service appointments and review repair order invoices, ensuring accurate documentation for billing purposes. Our Vision for the Role: This is a dynamic retail sales environment where teamwork is key to achieving objectives and managing diverse customer interactions. Building rapport and understanding customer needs quickly is essential to your success. You will undertake various tasks autonomously, including vehicle sales, processing paperwork, assessing vehicles for appraisals, and managing repair orders. We foster a collaborative team atmosphere, paving the way for those who aspire to grow into mentorship, managerial, and leadership roles. Qualifications and Requirements: Excellent communication skills with a strong emphasis on customer service. Confidence in your abilities and the CarMax product offering. A proven ability to build and maintain relationships. Exhibit team spirit with integrity, respect, inclusivity, and a sense of fun. Capable of balancing customer needs with business objectives when making decisions. A commitment to understanding and addressing customer requirements. Ability to generate win-win solutions for customer challenges. Strong organizational skills with attention to detail. Ability to thrive in a fast-paced, energetic work environment while multitasking effectively. Ability to read, interpret, and accurately transcribe data to maintain proper records. Physical capability to lift items weighing up to 25 lbs. Education and Experience: High School Diploma or equivalent. Experience in sales or customer service, particularly in retail, is preferred. A valid Driver's License is required. Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is preferred. About CarMax: CarMax has transformed the auto industry by promoting honesty and transparency in the car buying and selling process. This innovative approach has made us the leading retailer of used cars in the United States, with over 200 locations nationwide. Our dedicated team of over 25,000 associates work collaboratively to create iconic customer experiences, while we support each associate in their personal and professional growth. We take pride in our commitment to training and diversity, and we have been recognized as one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. The hourly pay rate for this position is: $19.00 - $39.60 Benefits: CarMax Associates are entitled to paid sick, vacation, and holiday time as per state law. Full-time Associates can earn up to 48 hours of sick time per year and between 80 to 200 hours of vacation time based on continuous service after a 90-day waiting period. Full-time associates receive 8 hours of pay for each of 6 scheduled holidays per year, plus an additional floating holiday. Working on a holiday may qualify for Holiday Premium Pay. Full-time salaried associates are given unlimited paid time off for sick leave, vacation, bereavement, jury duty, holidays, and more, pending manager approval. For comprehensive details regarding benefits, please visit the CarMax Benefits website. Upon request, CarMax is open to providing reasonable accommodations to complete the job application process.

Created: 2026-03-10