Documentation Specialist

A leading financial institution in Vienna, VA is seeking a Documentation Specialist to drive content and documentation projects across the enterprise. This role will collaborate with various teams to develop impactful content. About the Opportunity: Schedule: Monday to Friday Hours: Standard business Responsibilities: Researching business processes and developing technical and non-technical intranet documentation Administering and developing web-based content using Adobe Experience Manager (AEM) Collaborating with cross-functional teams on infrastructure upgrades and software implementations Interviewing business owners to gather requirements and define documentation needs Creating and maintaining online manuals, job aids, eLearning storyboards, and reference materials Performing other duties, as needed Qualifications: 7+ years of experience in Documentation, Technical Writing, and/or Cntent Development roles Bachelor's Degree in Communications, Technical Writing, or equivalent professional experience Extensive experience with Adobe Experience Manager (AEM) Strong experience with Web Content Development (HTML/CMS environments) Graphic Design and Visual Storytelling skills Advanced ability to research, analyze, and document complex processes Strong written and verbal communication skills Desired Skills: Experience with Content Strategy or UX Writing principles Light motion or Interactive Design experience Analytics-driven mindset for Content Optimization Familiarity with Project Management tools (e.g., Microsoft Project) Experience in a senior-level role with stakeholder-facing responsibilities

Created: 2026-03-10