Softeon WMS Support Analyst

IDR is seeking a Softeon WMS Support Analyst to join one of our top clients for an opportunity 100% Remote! This role supports the migration from legacy systems to Softeon WMS within a dynamic warehouse environment, focusing on system stabilization and ongoing improvements. The organization operates within the logistics and supply chain management industry, providing a critical role in the company's digital transformation journey. Position Overview for the Softeon WMS Support Analyst: Serve as the primary support resource for designated functional areas within IT, specializing in Softeon WMS. Own production support for assigned system pillars, troubleshooting issues, resolving incidents, and ensuring system stability. Partner with business stakeholders to gather requirements, recommend enhancements, and coordinate solutions with developers. Actively participate in testing and key phases of the software development lifecycle (SDLC), ensuring successful deployment and validation of system changes. Collaborate with cross-functional teams to improve operational efficiencies and facilitate system upgrades and migrations. Requirements for the Softeon WMS Support Analyst: 4+ years of experience with business analysis techniques, including requirements gathering, documentation, user stories, process modeling, and process mapping 4+ years of hands-on experience with Softeon WMS Proven experience providing Tier 1 and Tier 2 application support Proficient with Microsoft Office 365 applications Experience with technology installation, configuration, and support What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Remote

Created: 2026-03-10