Senior Account Management Specialist (PSAO Support)

What You Will Contribute to Cardinal Health As a Senior Account Management Specialist, you will serve as a vital point of contact for over 6,000 independent pharmacies, VIP buying groups, and hospital systems. Your role will involve efficiently resolving issues while fostering strong relationships with both customers and sales representatives. You will manage between 10-20 customer cases daily and respond to 15-40 inquiries each day through phone calls, emails, inquiry intake forms, and live chats. Topics may include pharmacy reimbursement, PBM contracting, claim adjudication, credentialing, and PSAO onboarding, acting as the main liaison to Cardinal Health's PSAOs (LeaderNET, MSInterNet, and MCC). Additionally, you will be a dedicated contact for Product and Solutions inquiries, as well as PSAO-related questions for our Topco buying group and Health System group. In this dynamic, high-volume environment, exceptional communication skills are essential, as well as the ability to engage with key stakeholders confidently. A commitment to seamless customer service, strong personal leadership, and effective communication techniques is critical. Candidates with experience in Managed Care, PSAOs, pharmacy reimbursement processes, and PBM contracts will thrive in this role. Shift: Monday-Friday 8:00 AM - 5:00 PM EST Key Responsibilities Possess Tier 1 knowledge of all PSAO focuses. Work on and route Inquiry Intake Forms for PSAO Support. Conduct customer outreach via email and phone. Manage an average of 10-20 customer cases concurrently. Handle an average of 15-40 incoming calls from pharmacy staff and the Sales Team. Represent Managed Care in meetings with pharmacy chains and buying groups, addressing inquiries and providing updates. Engage in daily Account Management Team huddles and scheduled PSAO/Pharmacy group meetings to promote collaboration. Participate actively in cross-departmental meetings. Serve as a primary contact for pharmacy buying groups and hospital systems, addressing tier-1 Product & Solutions and PSAO inquiries. Lead New Customer Orientation calls, ensuring a positive onboarding experience for new pharmacy customers. Be part of the Mentorship Program, contributing to and learning from team members. Demonstrate confident and professional communication skills in both speaking and writing. Apply effective de-escalation techniques during customer interactions. Utilize resources and critical thinking skills to navigate complex customer and sales interactions. Maintain organization and structure in day-to-day responsibilities. Adapt to the evolving healthcare landscape and remain open to new ideas. Act as an advocate between the customer and the PSAO. Implement processes that enhance the overall customer experience. Independently troubleshoot technical issues as needed. Identify and track customer pain points proactively. Foster a professional and respectful virtual collaboration with colleagues. Ensure required phone coverage levels and communicate any potential issues proactively. Qualifications 1-3 years of experience in customer service is required. Knowledge of managed care, reimbursement, and PBM is preferred. Experience in pharmacy operations or as a pharmacy technician is preferred. Proficiency in Microsoft Office applications is required. Strong verbal and written communication skills, with a commitment to active listening. Demonstrated organizational skills and attention to detail. A strong work ethic and team-oriented mindset. Empathetic approach with patience and a positive attitude toward collaboration. Ability to establish rapport and effective communication with sales teams. What is Expected at This Level Applies working knowledge of concepts and principles to perform tasks. Works on projects of moderate scope and complexity. Identifies solutions to technical problems and takes action to resolve them. Exhibits sound judgment within defined parameters. Receives general guidance with more detailed instruction for new projects. Work is reviewed for reasoning and accuracy. Anticipated Salary Range: $57,000 - $81,600 Bonus Eligible: No Benefits: Cardinal Health offers extensive benefits to support health and well-being. Medical, dental, and vision coverage Paid time off Health savings account (HSA) 401k savings plan Access to wages before payday Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application Window: Anticipated to close on 3/24/2026. If you are interested in this opportunity, please apply as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including geographical location, relevant education, experience, skills, and internal pay equity evaluations. Candidates who are back-to-work, people with disabilities, those without a college degree, and veterans are encouraged to apply. Cardinal Health promotes an inclusive workplace that values diversity of thought and experience. We celebrate differences to create better solutions for our customers by ensuring employees can express their authentic selves.

Created: 2026-03-10