Family Engagement and Enrollment Manager

Job DescriptionThe Family Engagement and Enrollment Manager will be the face of operations for our students and families. They will ensure that they are effectively enrolled, welcomed, and onboarded to the school. They will also create, own, and execute projects that drive school attendance, registration, and enrollment systems and lead the campaign on family and student persistence at the school by increasing family engagement and strengthening family communications. The Family Engagement and Enrollment Manager will create a welcoming environment by delivering excellent communication and customer service to families and visitors.Student Recruitment and Enrollment Work closely with the school leadership team and the Student Recruitment and Enrollment team to meet enrollment targets and adhere to the region’s student backfilling policy.Publicize, support, and attend the school's student recruitment events.Organize staff efforts to support student recruitment and enrollment processes.Manage enrollment processes for all new students.Collaborate with other school-operations staff to ensure enrollment compliance records.Directly follows up with families to ensure proper supporting documentation.Plan and execute family engagement events for new families, including Welcome Meetings, Back-to-School Nights, Family Orientation, and mid-year orientations.Engaging in critical conversations with families who are considering transferring out and escalating to other key stakeholders as needed.Plan, manage, and track completion of Welcome Visits for entering grade levels. Family Engagement and Communication Build and guide the implementation of systems for managing communication, paperwork, and office activities as needed.Develop school-based marketing and messaging materials for visitors, teacher recruits, and families.Serve as the primary source of information for families, including generating all-calls, distributing newsletters, and other communications.Serve as liaison between parents, students, and staff with exemplary customer service skills in order to actively engage and build relationships with stakeholders.Manage incoming and outgoing paperwork for students and families.Answer phones and direct calls to the appropriate party, as needed.Create and implement a plan for family surveys.Build and implement a parent engagement strategy and events, including but not limited to: Report Card ConferencesTitle 1 MeetingsQuarterly Town HallsSupport Grade Level Chairs in grade-level/department-level family engagement activities Develop and leverage trusting relationships with families in the support of the school and the child’s best interests Attendance Develop and implement incentive and intervention systems to increase student attendanceMake daily attendance calls to absent students and support family concerns as needed to successfully reach families and impact attendanceAuditing and supporting attendance calls and escalating family concerns as neededTrack student attendance to maintain high data accuracy and high student attendanceWork to ensure staff are consistently and accurately entering attendance recordsCollaborate with the Student Support Team to identify students needing additional support and design support plans and next stepsParticipate weekly in school-based Promise TeamsMaintain high communication with families and staff to problem solve and support around attendance issues, and lead chronic absenteeism interventions School Operations Projects Act as the emergency coordinator for student/ staff medical issues.Build and implement a supply management plan, including overseeing inventory and orderingDevelop and execute project plans related to school-wide operations, such as technology, testing, nutrition, special events, field trips,s and other duties as assigned. Qualifications: QualificationsRequired Education and Experience Associate’s degree from an accredited institutionCustomer service experienceExcellent computer skills with database familiarity Skills & Abilities Proficient in Microsoft OfficeStrong written and oral communication skillsStrong organization skills and meticulous attention to detailAbility to multitask with competing priorities in a fast-paced environmentAbility to manage multiple projects simultaneously and comfortably with ambiguitySuperb customer service skills, love, and support for families and childrenAbility to troubleshoot and manage high-stress situations with a calm and positive demeanorA history of building relationships and driving resultsA passion for the mission, vision, and values of KIPP TEAM and FamilyComfort working both independently and on teamsAccustomed to giving and receiving feedbackSolution-oriented continuous learnerAbility to create an environment and interact with families in a way that is aligned with our school culture priorities.Has demonstrated effective outcomes and results, and wants to be held accountable for themSeeks and responds well to feedback, which is shared often and freely across all levels of the organizationPrevious experience in a customer service-oriented rolePrevious experience in an educational or non-profit settingProficiency in Spanish and/or Creole The usual and customary methods of performing the job’s functions require the following physical demands: Prolonged periods of sitting at computer or working at desk and significant fine finger dexterity.Often required to stand and sit.Walk frequently and climb stairs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.Additional InformationKIPP Miami offers a full comprehensive benefits plan, including health care, competitive 403(B) plan, and a school laptop.KIPP Miami offers competitive salaries to newly hired staff. Salaries are based on prior experience and in accordance with certification requirements. The salary range for this role is $55,000-$78.282 hired applicants will be placed on the scale according to past experience.Our organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Our organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on the operation of the organization. No questions on this application are asked for any unlawful purpose.#LI-MIA Compensation: $55,000-$55,000 per year

Created: 2026-03-10