Process Improvement Analyst

Description Job Description: Title: Process Improvement Analyst - Process Excellence Location: Candidates based in Florida are highly preferred or fully remote, open to EST and CST candidates. Required: 2-4 years of experience in process analysis, business process management, project management, or related fields. Please note: If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite as needed. Additionally, our remote work policy includes having a dedicated workspace free from distractions. Remote work is not a substitute for childcare, elder care, or personal responsibilities during working hours. To view our branch locations, please visit IOA's website. About the Role: The Process Improvement Analyst plays a critical role in evaluating, redesigning, and enhancing various business processes. This position supports operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver impactful improvements. The analyst works on initiatives of moderate to high complexity while balancing independent decision-making with collaboration and guidance from senior peers. This role also involves change management efforts, identifying enhancement opportunities, and ensuring effective implementation of process improvements. Key Responsibilities: Process Evaluation & Design: Assess and redesign business processes using established methodologies to enhance quality, efficiency, and consistency. Process Improvement Methodologies: Utilize techniques such as Lean, Six Sigma, ISO, Agile, or similar frameworks to diagnose issues and recommend solutions. Data & Root Cause Analysis: Collect and analyze data to identify trends, uncover bottlenecks, and validate improvement opportunities. Project Participation & Leadership: Lead or support process improvement initiatives by coordinating tasks and timelines with moderate supervision. Cross-Functional Collaboration: Facilitate sessions with stakeholders from various departments to ensure consensus and alignment during improvement efforts. Change Management Support: Help communicate and implement new processes, assisting stakeholders in effectively adapting. Documentation & Workflow Development: Create process documentation, workflows, diagrams, and training materials to support knowledge transfer. Performance Monitoring: Assist in developing metrics and tools to track process effectiveness and sustainability. Stakeholder Consultation: Work with business units to identify improvement opportunities and provide recommendations in line with organizational goals. Training & Presentations: Deliver training and presentations on process-related topics to enhance project understanding. Quality & Compliance Focus: Participate in quality improvement initiatives to ensure processes comply with IOA standards and regulatory requirements. Risk Awareness: Conduct process reviews to address operational risks and ensure compliance and quality are maintained. Process Integration: Assist in integrating updated processes with existing systems and operations, coordinating with affected teams. Industry & Organizational Knowledge: Stay updated on insurance industry processes, trends, and regulations to inform recommendations. Team Support & Collaboration: Provide guidance to junior team members when necessary and collaborate closely with peers on shared improvements. Ideal Candidate Qualifications: 2-4 years of experience in process analysis, business process management, project management, or related operations improvement work. Bachelor's degree preferred, or equivalent combination of training and experience. Proficiency in at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP). Strong analytical and problem-solving skills with the ability to evaluate complex workflows. Effective communication skills tailored to various roles within the organization. Proven collaborative skills with the ability to facilitate discussions and build consensus. Excellent organizational and time management skills, with experience in coordinating multiple initiatives. Solid understanding of business operations, process workflows, and insurance industry concepts is preferred. What We Offer: Highly competitive salary based on relevant work experience. Compensation for travel and mileage. Respectful culture emphasizing work/life balance. Commitment to community service. Supportive teammates in a rewarding work environment. What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range: The expected pay range for this position is $70,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-03-10