Supply Chain Program Manager

Key ResponsibilitiesProcess Engineering & Solution OwnershipMap, analyze, and redesign operational processes across specialty operations functions (e.g., on-demand installation, ADI delivery programs, HVAC and appliance logistics)Own solutions end-to-end - not just surface-level gap identification. Drive the fix, define what it looks like, and identify who needs to own each componentEngage IT, OCM, and training teams to ensure fixes are built, deployed, and adoptedApply Six Sigma and other engineering methodologies to build structured, repeatable processesProgram & Portfolio ManagementServe as IT Program Owner across multiple concurrent workstreams within Specialty OperationsMaintain program scope, budget adherence, and on-time delivery across all assigned initiativesTrack and report on KPIs including margin impact, service level, adoption rates, and growth metricsManage benefit tracking and portfolio-level reporting as a core, non-negotiable responsibilityCross-Functional CollaborationPartner with senior managers, engineering leads, OCM, and training teams to drive operational outcomesEngage IT stakeholders to scope, prioritize, and oversee system fixes and enhancementsRepresent the team in stakeholder meetings and communicate clearly across both technical and non-technical audiencesRequired QualificationsMust-Have Skills & Background3+ years of experience in process improvement engineering (Six Sigma, Lean, or equivalent)Demonstrated experience in both product management (Agile/scrum, product owner role) AND project management (waterfall/traditional PMO)Proven ability to own and drive operational solutions - not just coordinate or reportStrong analytical and KPI-tracking background: margin, service levels, adoption, growthFamiliarity with ERP systems and SAP workflows is a strong plusIdeal Candidate ProfileEngineering-rooted career path - supply chain, logistics, or operations engineering preferredExperience in inventory solutions, supply chain strategy, or network strategyBackground in e-commerce strategy, merchant strategy, or quote-to-cash processes is a strong differentiatorPrior experience in large-scale retail, distribution, or home services environmentsComparable job titles: Supply Chain Solutions Architect, Senior Logistics Analyst, Network Strategy Manager, Senior Manager of EngineersPerformance MetricsThese roles will be evaluated against the following KPIs:VMI (primary metric)Service level achievementProgram delivery: on scope, on budget, on timeAdoption rates for new processes and toolsSKU assortment and operational growth metricsWhat Sets You ApartThe ideal candidate mirrors the profile of someone who started in engineering (supply chain, operations, or similar), progressed into product ownership, and has also led traditional project work. You are equally comfortable whiteboarding a process flow as you are presenting a portfolio status to senior leadership. You solve problems - you don't just flag them.Interview ProcessPreliminary interviews will assess the following areas:Project management fundamentals (core PM questions)Process engineering: describe a Six Sigma or process improvement initiative you personally ledProduct lifecycle: walk through the full life cycle of a product you ownedOperational execution: how you have driven measurable results in complex, fast-moving environments

Created: 2026-03-10