Utility Billing Technician

Salary: $5,475.00 - $6,665.00 Monthly Location : Everett, WA Job Type: Full Time Job Number: A26018 Department: Public Works Opening Date: 02/25/2026 Closing Date: 3/11/2026 5:00 PM Pacific Nature of Work The City of Everett is accepting applications on an open/competitive basis for the Civil Service examination process for Utility Billing Technician within our Public Works Department. About the Job: Under the direction of the Utility Billing Supervisor or their designee, the employees in this class perform specialized financial, customer service and office support work in the Utility Billing office. The assigned duties support functions such as cashiering, accounts receivable for utility accounts, utility and miscellaneous billings. Employees perform varied clerical financial and work involving work orders, billing procedures, invoices, collection activity, cashiering, filing, and indexing. When not engaged in financial, or customer service activities, incumbents perform other related clerical duties. The individuals assigned to this classification are responsible for maintaining confidential financial and customer account records following established utility billing protocols and standard operating procedures, compiling information, preparing spreadsheets and creating reports. After training, work is performed with minimal supervision under a variety of circumstances. Contacts are typically with utility customers, City employees, vendors, and the general public in situations where considerable judgment, tact, and customer service skills are required. Accuracy is critical as errors could have substantial impact on the City's financial transactions. The work is largely governed by established rules and procedures, but employees are expected to use good judgment and maintain responsible behavior while handling a variety of situations. Employees in this class are responsible for verifying the technical correctness of their own work and are expected to follow established procedures to address various situations. The work is reviewed by a supervisor or lead for results obtained, changes in work methods, adherence to department policies, quality of work, timeliness in completing projects, and other established performance criteria. For a full description of this position, please see the class specification on For more information on benefits for this position ELIGIBILITY REQUIREMENTS A combination of education and related experience may substitute for education or experience requirements. High School Diploma or equivalent is required. Two (2) years of bookkeeping or cash handling experience with daily customer service interaction. HOW TO APPLY Application materials may be accessed via All applicants are required to complete and submit the following: 1. The standard City of Everett Application Form. 2. Responses to the Supplemental Questionnaire for Utility Billing Technician. 3. Must attach a 1-2-page resume. Applications must be submitted through the City's online application system by 5:00 p.m. on March 11, 2026 to be considered. LATE, INCOMPLETE, FAXED, OR EMAILED APPLICATIONS WILL NOT BE ACCEPTED. EXAMINATION STEPS There will be a pre-screening of all applications. Responses to the supplemental questionnaire and the resume will be reviewed together to generate a single combined score, which will be blind-rated and weighted at 10%. Top-scoring applicants will be called to an oral panel interview (weighted 90%) Interviews will be in person and tentatively scheduled for March 24, 2026. All vacancies in this job class will be filled from the ranked Civil Service register established from the examination process for 12 months. IMPORTANT NOTES A passing grade of 70.00 or higher is required on all parts of the screening process for placement on the ranked Civil Service eligible register. The examination process is designed to sample and measure the requisite knowledge, skills, and abilities. Applicants claiming veterans' preference points in accordance with RCW 41.04.010 as amended and meeting eligibility criteria must submit form DD214, or its equivalent or successor discharge paperwork, that characterizes his or her service as qualifying discharge as defined in RCW 73.04.005. Extensive background checks will be conducted. New hires begin employment at the first step of the salary range. This job classification is represented by Everett Municipal Employees Local 113, Filing Opens: February 25, 2026Filing Closes: March 11, 2026Open/Competitive A26018 The City of Everett provides a to eligible members consisting of the following: Kaiser Permanente CORE HMO or HMA Self-insured Medical Plan Dental Plan 12 through AFCME Council 2 Trust Vision insurance through Vision Service Plan (VSP). Life Insurance for the employee in the amount of 1x the annual salary Accidental Death and Dismemberment Policy Benefits for the eligible employee and eligible dependents begins the first month following the employee's hire date (i.e. if hired in March, benefits start April 1st.) Premiums for Delta Dental and VSP Vision are paid by the City on behalf of the employee for single or family coverage. Premiums for HMA Medical and Kaiser Medical Coverage are shared by the employee. Premiums for Life, and Accidental Death & Dismemberment coverage on behalf of the employee are paid by the City. An additional life insurance benefit is available through a Voluntary Life insurance program for the employee, spouse and children. The employee pays the premiums for this benefit. It is mandatory that both the City and the employee pay into the Department of Retirement Systems for Washington State. Three voluntary Deferred Compensation programs are available for employee participation. A Flexible Spending Plan is available that allows you to make pre-tax contributions for Health Care reimbursement and/or Dependent Care reimbursement for eligible expenses not covered by medical insurance. Employees are responsible for their own Long Term Disability premiums through the AFSCME Union. Contact (425) 303-8818 or for information on premiums and coverage. The Employee Assistance Program EAP is provided free of charge to eligible employees and family members. Vacation, sick leave, and holiday benefits are provided to eligible employees in accordance with the Labor Agreement. 01 Important! Please read the instructions below: Please treat this supplemental questionnaire as a test. Redacted versions of your resume and supplemental questionnaire (with all personal identifiers removed) will be reviewed to determine if you meet the eligibility requirements to advance in the process and will be scored.Please ensure your answers are authentic and reflect your own experience as listed on your resume. Copying and pasting AI-generated responses that do not accurately represent your background may negatively impact your score. Applicants will be accountable for the accuracy of their representations made in the supplemental questionnaire. These representations will be verified by the city. I have read and understand the above instructions. Yes No 02 Have you uploaded your resume?Please note: Resumes 1-2 pages maximum. Any applications without an attached resume will not be considered. Yes No 03 . IN DETAIL, please describe how you meet the minimum qualifications of: A combination of education and related experience may substitute for education or experience requirements.• High School Diploma or equivalent is required.• Two (2) years of bookkeeping or cash handling experience with daily customer service interaction. 04 Please describe your experience resolving technical or interpersonal problems, including any instances where you successfully deescalated conflict or assisted an upset customer. In your response, outline the situation, the actions you took, and the outcome. 05 Please describe your experience working collaboratively as part of a team. In your response, include the role you played, how you contributed to achieving shared goals, and any specific skills or approaches you used to support effective teamwork. Required Question

Created: 2026-03-10