Alliance Director

POSITION SUMMARYAlliance Directors are responsible for oversight of all aspects of service lines provided to a client of CBRE. This role is crucial in building and maintaining the relationship serving as liaison for CBRE to our client. These individuals participate in expanding and managing the growth of a particular account while acting as trusted advisors to our clients providing creative and innovative strategies to complex account objectives. The Alliance Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently.JOB DESCRIPTION Acts as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account. Becomes a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication. Create and cultivate, friendly and enjoyable work environment that fosters innovation and productivity. Partners with CBRE service line platforms engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities. Oversees applicable service lines based on contract structure which can include numerous variations of Facilities, Project or Transaction Management. Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies. Coordinate quarterly performance reviews between the client and CBRE based on key performance indicators (KPIs) outlined in the executed contract. Optimizes current procedure while developing effective standard operating procedures (SOP) for the account. Responsible for financial performance by setting appropriate operational goals while developing capital/operating budgets. Presents written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations. Generates a robust communication strategy and ensure accuracy of reporting and client submittals. Negotiates new management agreements and encourage extension/renewal of existing agreements. Responsible for identifying training needs, tracking performance, developing and motivating direct reports. Oversees hiring, terminating, compensation, and performance evaluation for all account dedicated employees. Continues to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable. Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client. Establishes management and control procedures to assure assignments comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budgets and completion according to approved schedules. QUALIFICATIONSThe requirements listed below are representative of the knowledge, skill, and/or ability required.KNOWLEDGE & EXPERIENCE Bachelor's degree (BA/BS) from four-year college or university and a minimum of fifteen plus years of related experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting. CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus. LEAN 6 Sigma, Greenbelt preferred. Strong interpersonal skills; ability to effectively facilitate communications at all leadership levels Fifteen plus years of experience directing and evaluating performance of a possess excellent written, verbal, and presentation communication skills. Must have the ability to travel. International travel may be required based on account needs. Ten plus years Commercial Real Estate financial analysis and understanding of financial concepts required. Extensive knowledge and experience in resource allocation and implementation concepts. Strong change agents preferred. Must have strong management and leadership skills and experience with human resource and performance management processes. Excellent technical, interpersonal, and analytical skills required. Excellent written and oral communications skills required. Proven ability in talent assessment. Selects and hire new staff as needed. Ability to provide training and development for staff that drives personnel growth and retention. Fifteen plus years of Public Utility or Industrial and Manufacturing real estate portfolio management is preferred. Experience managing a team of 100 plus associates is preferred. Experience managing an annual operating budget of $50million plus is preferred. Experience managing a Capital Project Portfolio of $100million plus is preferred. Must be eligible to work in US-regulated facilities. ANNUAL BUDGETING AND FORECASTINGBased on information made available to CBRE, the Alliance Director will coordinate and consolidate the operating budget forecasts for all services pursuant to the contract in conjunction with the representative from each Service Line. The AD will provide the budget forecasts in a timely manner which will contain the following:Major role in developing and maintaining account profitabilityObligations pursuant to each Service Line scope under the Master Services AgreementEstimated annual gross revenue per Service LineCost of reimbursable staff and related expensesOperating budgets for non-transactional Services as defined in the Service Lines scope documentsEstimates for additional services as may be requested by Client that are outside of the contract scope definedREPORTINGReports for each Service Line will be coordinated, integrated and managed by the Alliance Director, in conjunction with the representative of each Service Line provided to Client under the contract. Reports, pursuant to the terms of the contract, will be delivered on time, in a consistent format and in a client acceptable format. Coordinate and present annual reviews, with representative of each Service Line, pursuant to the terms of this contract. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the futureQUALIFICATIONSHS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years' experience for every year of higher-level education). Bachelor's degree (BA/BS) or other relevant vocational training preferred.Minimum of 8+ years of related experience, with 3 of those in management or supervisory capacities preferred (e.g. Front of House Manager, Lead Concierge, Hospitality, Rooms Manager, Experience Manager or Event Manager).Prior supervisory & customer service experience is highly preferred.Ability to comprehend, analyze, and interpret the most complex business documents.Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing new technologies and digital tools, such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.Ability to work flexible work schedules based on office needs.Ability to work requires significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift to 20 lbs. and occasionally lift/move up to 40 lbs.As Supervisor / Manager:While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders. Support stop-work authority when it is exercised in good faith. Communicate any / all potential workplace hazards and workplace procedures. Why CBRE? We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark. FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list. Forbes Named one of the best large employers in America and one of the World's Best Employers! DisclaimersApplicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Alliance Director position is $250,000 annually and the maximum salary for the Alliance Director position is $275,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Created: 2026-03-10