ServiceNow Developer

Our client is seeking a Senior Developer to develop highly complex, mission critical scoped and global applications for the Department of Homeland Security for a hybrid position in Arlington, VA. As a Developer, you will be part of a development team working alongside architects, scrum masters, business analysts and testers focused on the delivery of a critical case management application. As the ideal candidate, you will be able to think critically in solving urgent mission issues, supporting end to end platform development from back-end configuration to Self-Service Portals. Responsibilities: • Actively participate in agile daily scrums and ceremonies, updating stories daily in ServiceNow documenting development progress and collaborating across platform teams • Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements • Provide technical guidance and support to junior and mid-level staff • Design, create and configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. • Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal and SecOps Security Incident Response (SIR) • Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment • Create and maintain system design and operations documentation • Ensure all development is created in alignment with ServiceNow Technical Best Practices Required: • U.S. citizen with the ability to attain DHS EOD • BA + 15 years applicable experience • Must be able to report onsite weekly in Arlington, VA • 1 or more active ServiceNow certifications • Extensive understanding of the ways in which ServiceNow can be configured and customized and scripting within the tool • Experience integrating ServiceNow with external systems through SOAP or REST web services • Experience with Okta and SSO technologies • Experience using the Workflow Editor to configure workflows Desired: • Experience ServiceNow SecOps, specifically Security Incident Response (SIR) • Experience with ServiceNow Customer Service Mgmt. (CSM)

Created: 2026-03-10