US Eye Director of Optical Retail Sales

JOB SUMMARY: The Director of Retail Sales is responsible for the daily operations of US Eye's optical locations, prescription eyewear, and designer sunglass merchandising; vendor negotiations; inventory and cost control; and profit maximization. Additionally, the inventory management of non-prescription skin care products and Dry Eye products falls under this role. ESSENTIAL JOB FUNCTIONS (other duties as required): Oversee US Eye's 40 optical locations, including display and layout. Recruit, develop, and oversee Optometric Managers, Licensed Opticians, Optical Assistants, Optical Technicians, and Retail Services Coordinators. Calculate optical manager incentives and complete performance reviews. Work with manufacturers to bring the best line of eyewear products and accessories to US Eye, negotiate pricing, and maximize board allocation efficiency across all locations in line with the market in each region. Assess overall market and competitor rates by region to determine and recommend pricing strategies Maintain vendor relationships. Analyze and interpret daily/monthly/quarterly reports. Create strategies for growth and maximizing profits. Serve as liaison between optometrists, employees, and patients. Ensure quality customer service. Review and implement training plans to optimize sales and customer service. Adherence to applicable laws, regulations, and contractual obligations. Follows the principles of the Compliance Program as well as the Code of Conduct. Reasonable accommodations may be provided to individuals with disabilities to enable them to perform the essential functions. COMPETENCIES: Demonstrated ability to follow oral and written instructions. Demonstrated knowledge of material, methods, instruments, and equipment. Demonstrated ability to read, write, and perform mathematical calculations. Must be able to maintain a high degree of confidentiality. Ability to multitask, work in a fast-paced environment, and manage time accordingly to meet deadlines and requirements of the organization. Must be able to maintain personal and professional boundaries with colleagues and service recipients. SUPERVISORY RESPONSIBILITIES: The Director of Retail Sales carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing staff complaints; and resolving problems. WORK ENVIRONMENT: The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Fast-paced, deadline-oriented, confidential department. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Demonstrated ability to do excessive walking, standing, bending, and stooping. While performing the duties of this job, the employee is frequently required to stand, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, kneel, and crouch. The employee may be required to lift moderately heavy objects (50-90 pounds). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. POSITION TYPE AND EXPECTED HOURS OF WORK: This is a full-time salaried position. Days and hours are Monday through Friday, 8:00 A.M. - 5:00 P.M. Salaried staff may be required to work beyond their scheduled hours due to business needs and expectations. TRAVEL: Travel is required. REQUIRED EDUCATION AND EXPERIENCE: 4-5 years of optical services and experience as a dispensing optician. Retail and merchandising experience and knowledge. Prior optical management experience across multiple states and locations. High school diploma required. Excellent customer service and problem-solving skills. Strong verbal and written communication skills, attention to detail. PREFERRED EDUCATION AND EXPERIENCE: Associate or bachelor's degree ABO BENEFITS: 401(K) Company Match Medical and Dental Insurance Vision Benefits Flexible Spending Accounts Pet Insurance Disability Insurance Life Insurance Continuing Education Paid Time Off US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Created: 2026-03-10