IT Help Desk PartTime

Quarterly Part-Time in Ruston, LA - Entry LevelOpen to current Louisiana Tech University studentsReports to Strategic Initiatives ManagerSummaryWe are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.Your goals will be to build value for clients that will help protect the company's character and business.IT Help Desk – Part-Time Technician Responsibilities Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticketFollow Technologix standard operating procedures (SOPs) during training and production phases of employmentComplete remote troubleshooting through diagnostic techniques and pertinent questionsDiscover the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unsolved issues to the next level of support personnelProvide detailed information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on / escalate any client feedback or suggestions to the appropriate internal teamIdentify and suggest possible improvements to procedures IT Help Desk – Part-Time Technician Requirements Actively pursuing a degree in Cyber Engineering, CIS, or related fieldSome experience as a help desk technician or other customer support roleTech savvy with working knowledge of office automation products, databases, and remote controlGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and solve basic technical issuesProficiency in EnglishExcellent verbal and written communication skillsCustomer-oriented and cool-temperedMust be eligible to work in the US without sponsorship

Created: 2026-03-10