Manager of Retail Banking Operations

Join Accenture as a Manager of Retail Banking Operations! Accenture is a premier global professional services firm that empowers leading businesses, governments, and organizations to enhance their digital capabilities, streamline operations, boost revenue growth, and improve citizen services—creating real value at speed and scale. With nearly 750,000 employees serving clients in over 120 countries, we are at the forefront of change driven by technology, leveraging deep ecosystem relationships. Our unique combination of strengths in technology, cloud, data, and AI, paired with extensive industry experience, enables us to deliver meaningful outcomes across a wide array of services including Strategy & Consulting, Technology, Operations, Industry X, and Song. At Accenture, we are dedicated to fostering a culture of shared success and commitment to delivering 360° value, benefiting our clients, employees, shareholders, partners, and communities. In our Strategy & Consulting division, we collaborate closely with C-suite leaders and boards from the world’s top organizations. Our mission is to help them innovate every aspect of their enterprise to drive growth, enhance competitiveness, implement operational improvements, reduce costs, deliver sustainable stakeholder value, and redefine performance standards in their industries. Backed by cutting-edge technology, data analytics, AI, and deep functional expertise, our services empower organizations to reinvent and become more resilient. As a Retail Banking Operations Manager, you will serve as a transformation leader in our Banking Consulting practice. You will spearhead client engagements that merge business strategies with technology and operational enhancements. Retail banks turn to Accenture to support their strategic transformations, leverage our innovative insights, and modernize their business models and technologies. Your leadership will be pivotal in delivering data-driven solutions, crafting digital transformation roadmaps, and aligning business objectives with technological outcomes. You will be recognized as a trusted advisor, driving results and fostering innovation. Key responsibilities include: Lead client engagements that integrate business strategies, technology implementation, and operational improvements. Build and maintain trusted client relationships through insightful recommendations. Translate complex business challenges into actionable AI and data-driven initiatives. Design and implement data-driven operating models specifically for retail banking. Utilize automation and AI to create intelligent workflows that enhance processes and customer experiences. Accelerate transformation using agile delivery methodologies and AI-powered solutions. Collaborate with technology teams to shape and execute digital transformation roadmaps, ensuring synergy between business goals and technology outcomes. Lead change management initiatives to embed digital and AI capabilities throughout organizations. Work collaboratively across Accenture's ecosystem to deliver unified value to clients. Willingness to travel is required, with up to 80% travel (Monday - Thursday). Qualifications: A minimum of 5 years of experience in areas such as: Management consulting Consumer/mortgage lending Core banking Demonstrable teamwork experience on complex projects A Bachelor's degree Preferred Skills: Experience in deploying agentic AI use cases or building AI agents for banking workflows. Hands-on experience with generative AI solutions and prompt engineering. Knowledge of channel modernization/transformation (branch, contact center, digital). Familiarity with cloud-native infrastructures and data governance frameworks. An entrepreneurial mindset with a capacity to innovate beyond traditional consulting methods. Proficiency in visual storytelling tools (PowerPoint, data visualization platforms). Compensation at Accenture is determined by various factors, including location, role, skills, and experience levels. We anticipate this position will be posted on 02/06/2026 and available for at least 3 days. Accenture offers a competitive benefits package, including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Equal Employment Opportunity: At Accenture, we strive to create a workplace where everyone is treated equally, without regard to age, race, religion, gender, disability, veteran status, sexual orientation, gender identity, genetic information, marital status, or any other protected status. Our commitment to diversity fuels our creativity and innovation, allowing us to better serve our clients and communities. For applicants in the U.S., it is necessary to have work authorization that does not require future visa sponsorship. Candidates currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Created: 2026-03-10