PRN Customer CARE Specialist

Description Carolina Caring has been nationally recognized among Modern Healthcare's Best Places to Work for Seven years in a row (2019, 2020, 2021, 2022, 2023, 2024 & 2025). We are looking for candidates to join our award-winning culture and support our mission of caring. Carolina Caring is seeking a PRN Customer CARE Specialist to join our team in Newton, North Carolina. This role is a vital part of our administrative support, focused on creating a rewarding experience for everyone who connects with Carolina Caring. As a Customer CARE Specialist, you'll provide secondary phone coverage and essential administrative services to support our organization. During evenings and weekends, your responsibilities will include after-hours phone operations, directing calls to the appropriate team members, and warmly greeting and guiding guests at our inpatient facility. You'll be the friendly voice and face of Carolina Caring, ensuring all callers, patients, clients, family members, employees, volunteers, and visitors feel welcomed and supported. Essentially, this is an Administrative Assistant role where you'll manage the reception desk, handle all telephone operations, and offer crucial administrative support services at our Newton Hospice House facility. This is a PRN position. RequirementsEducation: Minimum of a high school diploma. Associate degree in Business Technology, Administrative Office Technology, Secretarial Technology, or related field desirable. Experience: Two to three years of experience in related activities preferred. Must be capable of performing job responsibilities. What We're Looking For: The ideal candidate for this role is people-oriented with strong interpersonal and communication skills. You should also possess: Empathy and understanding regarding the needs of patients, families, and other customers. The ability to work independently and be self-motivated. A detail-oriented approach with the ability to manage multiple tasks efficiently. Adaptability and flexibility when it comes to scheduling needs. Strong time management and organizational skills. Proficient computer skills and familiarity with MS Office products.

Created: 2026-03-10