Customer Sales Representative (Inbound & Outbound)

About Us Clean Nutra is one of the fastest-growing health and wellness brands in the world - powering over 12,000+ daily Amazon orders, 200+ product SKUs, and a rapidly expanding DTC presence. Our customers trust us to deliver high-quality supplements that help them feel their best. Behind every order is a real person - and when something goes wrong (a declined card, an abandoned checkout, a subscription question), we want someone on the phone who can help them and keep them as a happy customer. We're looking for a Customer Sales Representative who can handle inbound support calls with care while also picking up the phone to recover lost revenue through outbound outreach. This role is part customer service, part sales - and 100% focused on helping customers while protecting our bottom line. Role Overview You'll be on the front lines of customer communication, handling inbound calls from customers who need help with their orders, subscriptions, and accounts. But you'll also spend a significant part of your day making outbound calls - reaching out to customers who abandoned their cart, had a payment decline, or need a nudge to complete their purchase. This isn't a hard-sell boiler room. Our customers already want our products; they just need someone to help them across the finish line. You'll recover revenue that would otherwise be lost, solve problems before they become cancellations, and turn frustrated customers into loyal fans. If you're comfortable on the phone, enjoy helping people, and get a rush from saving a sale that almost slipped away, this is the role for you. Core Responsibilities Inbound Customer Support Answer incoming calls from customers with questions about orders, shipping, and products Resolve order issues - wrong items, delays, tracking questions, refund requests Help customers navigate their accounts and update their information Handle subscription inquiries - plan changes, billing dates, cancellations, and saves Provide friendly, knowledgeable support that reflects the Clean Nutra brand De-escalate frustrated customers and turn negative experiences into positive outcomes Outbound Sales & Recovery Call customers who abandoned their cart to help them complete their purchase Reach out to customers with declined credit cards to update payment information and recover the sale Contact subscribers with failed payments to resolve billing issues and retain their subscription Follow up with customers who started checkout but didn't finish - uncover objections and close the sale Make save attempts on customers requesting cancellation - offer solutions, discounts, or alternative options Track outbound activity and conversion rates in CRM Subscription Management Assist customers with subscription modifications - skip shipments, change frequency, swap products Process billing date changes and payment method updates Handle dunning calls for failed subscription payments with empathy and persistence Identify at-risk subscribers and proactively offer retention solutions Educate customers on subscription benefits to reduce churn Documentation & Feedback Log all customer interactions accurately in our CRM and support systems Flag recurring issues or product feedback to the appropriate teams Track common objections and share insights with the sales and marketing teams Maintain organized notes on customer accounts for seamless follow-up Meet daily/weekly call volume and conversion targets Qualifications 1-3 years of experience in customer service, inside sales, or phone-based roles Comfortable making outbound calls - you don't hesitate to pick up the phone Strong communication skills - friendly, clear, and confident on calls Ability to handle objections and turn "no" into "yes" without being pushy Experience with subscription businesses or recurring billing preferred Empathetic and patient - you genuinely want to help customers Ability to work in a fast-paced environment with call volume targets Basic computer skills and ability to navigate CRM and order management systems Reliable and punctual - this role requires consistent on-site attendance Must be based in or willing to relocate to the Las Vegas area Bonus Points Experience in health, wellness, or supplement industry Background in eCommerce customer support or DTC brands Bilingual (English/Spanish) is a plus Familiarity with tools like Gorgias, Zendesk, Recharge, or similar platforms Previous experience with cart recovery or failed payment outreach You've worked in a metrics-driven environment with call quotas or conversion goals Natural problem-solver who can think on your feet during calls Key Outcomes (First 90 Days) Fully trained on Clean Nutra products, systems, and call scripts Handling full inbound call volume independently with high customer satisfaction Making 50-100+ outbound calls daily for cart recovery and payment follow-up Consistently hitting weekly targets for recovered revenue and subscription saves Developed rapport-building skills that turn service calls into upsell opportunities Documented common customer objections and contributed to script improvements Demonstrated reliability with attendance and punctuality Compensation Base salary: $40,000-$50,000 DOE Performance bonuses tied to recovered revenue, subscription saves, and conversion rates On-target earnings (OTE): $50,000-$70,000+ with bonuses Free Clean Nutra products Health benefits and PTO Opportunity to grow into Team Lead or Sales Manager roles Location & Schedule This is an on-site role based at our Las Vegas, NV office. You'll work standard business hours with occasional flexibility needed for peak call times. Reliable attendance is essential - our customers are counting on someone being there when they call.

Created: 2026-03-10