Quality Manager

The Quality Manager leads and continuously improves the company's Quality processes, procedures, and systems, ensuring compliance with AS9100, ITAR, customer-specific, and regulatory requirements. This role serves as the primary quality interface for customers, overseeing audits, managing corrective actions, and ensuring alignment on product quality expectations.The Quality Manager will work cross-functionally with Operations and Engineering to drive root cause analysis, continuous improvement initiatives, and audit readiness while supporting successful product launches and ongoing production compliance. This position plays a key role in strengthening system effectiveness, maintaining high product quality standards, and reinforcing strong customer relationships.Preferred Qualifications: Bachelor's degree in Quality, Engineering, Manufacturing, or a related field. 7+ years of quality management experience in aerospace, defense, or precision manufacturing environments. Strong knowledge of AS9100, ISO 9001, ITAR, and related regulatory standards. Proven experience leading internal and external audits. Familiarity with QMS software, ERP systems (JobBOSS preferred), and document control systems. Excellent understanding of quality tools and methodologies (FMEA, 8D, 5 Whys, SPC, CAPA, PPAP, etc.). Strong communication, organizational, and leadership skills both internally and externally. Ability to train, mentor, and develop internal auditors and cross-functional quality teams. Certified Lead Auditor (AS9100 or ISO 9001) preferred.Job Responsibilities:Quality Management System (QMS) Ownership Own and maintain the Quality Management System (QMS), ensuring full compliance with AS9100, ITAR, and all applicable customer, regulatory, and internal standards. Develop, issue, and control all quality procedures, work instructions, forms, and records through proper document control processes. Coordinate with department leaders to ensure that all processes are accurately documented, properly implemented, and continually improved. Monitor and report on quality system metrics, including audit findings, corrective/preventive actions, and process adherence.Audits & Compliance Lead all internal, customer, and third-party audits, including preparation, execution, documentation, and follow-up of corrective and preventive actions.Manage the internal audit program-train internal auditors, assign audit schedules, and ensure comprehensive process coverage. Facilitate audit readiness across departments by ensuring documentation accuracy, calibration traceability, and process adherence. Maintain records and audit trails to demonstrate compliance with AS9100 and ITAR requirements.Process Improvement & Cross-Functional Collaboration Work with Operations, Engineering, and Supply Chain teams to ensure process consistency and compliance across production and support areas. Identify opportunities for process improvement and lead initiatives to reduce variation, improve product quality, and strengthen system efficiency. Provide structured feedback and recommendations based on quality trends, nonconformances, and audit outcomes. Partner with leadership to align QMS initiatives with company objectives and customer expectations.Documentation & Control Oversee the control, issuance, and revision of all QMS documentation, ensuring accuracy and accessibility. Maintain a robust document control system that supports traceability, revision control, and change management. Verify that records, inspection data, and certifications are properly stored and retrievable for audits and customer review. Support configuration management and ensure consistent documentation across all controlled processes.Training & Leadership Train and mentor internal auditors, quality staff, and process owners on QMS requirements and quality principles. Promote a company-wide culture of quality, accountability, and continuous improvement. Provide guidance and support to cross-functional teams on corrective actions and process enhancements. Support the Product Quality Manager or designee by providing system-level documentation, structure, and visibility into quality performance metrics and trends.Metrics & Reporting Track and report QMS performance through key metrics and dashboards (e.g., audit results, CAPA status, NCR rates, process adherence). Communicate audit outcomes, compliance status, and quality system performance to the leadership team. Use data-driven analysis to recommend improvements in system effectiveness and compliance readiness.Customer Quality & Satisfaction Serve as the primary quality interface for customers, ensuring alignment with customer requirements, specifications, and quality expectations. Lead customer audits and manage quality concerns, including root cause analysis and formal corrective action responses (8D, SCAR), ensuring timely resolution. Support successful product launches and ongoing production compliance by collaborating with customers on FAI, performance metrics (PPM, OTD), and continuous improvement initiatives. Partner with Sales, Engineering, and Operations to proactively mitigate risks, provide quality performance updates, and strengthen long-term customer relationships.Minimum Training Requirements:Minimum defined training for this position, additional training may be provided and/or required by hiring managerQMS Overview and OwnershipAS9100 / ISO 9001 Standards & RequirementsITAR RequirementsNCR / CAPA ProcessControl of Documented Information / Document Control SystemInspection Processes and Verification AwarenessInternal and Customer Audit ProcessesQuality Tools and Methodologies (FMEA, 8D, 5-Why, SPC, PPAP)Audit Readiness and ReportingContinuous Improvement and Process Optimization

Created: 2026-03-10