Configuration Associate

Overview Bailiwick is an IT managed services company that specializes in individualized, integrated network solutions for multi-location business across North America. By solving technology challenges and simplifying IT Support, Bailiwick enables clients to accelerate their business results. Founded in 1995, Bailiwick and its robust network of technical specialists have helped renowned companies with countless successful IT implementations and continuous care. To learn more, please visit bailiwick.com. Bailiwick is currently seeking a Configuration Support Associate to contribute to our ongoing success and growth. This position will be working full-time in Shakopee Integration Center. The Configuration Support Associate will be responsible for supporting the configuration department with multi-customer, multi-vendor configuration projects. This is an entry level associate role in a light industrial I.T. warehouse environment. This position will be involved in preparing devices for setup/configuration by the Configuration Lab Technicians and assisting those technicians with other tasks as needed. This position will also prepare completed devices for shipment, palletize, consolidate equipment, and may assist in other related activities as needed. This position will assist in the data entry for status and reporting information and this individual will work with the Project Management and Warehouse Teams to ensure projects goals are met. Your Impact Assist in the setup (unboxing) of a variety of equipment types for configuration and testing (including PCs, peripheral equipment, servers and network equipment, etc.) Label, prepare and box/package equipment for shipment after configuration Preparing the devices for the technicians to complete setup, testing and configuration Develop a thorough understanding of the customer's configuration process and requirements Assist in basic configuration tasks as needed Follow detailed specifications to assist in the setup and configuration of customer equipment Assist in the completion of customer configuration check-off lists to ensure 100% accuracy of configured devices and shipments Assist with data management involving configuration status, schedules and project deliverables Help with the daily maintenance, clean-up and organization of the Configuration Center Qualifications High school diploma or equivalent Two-year technical degree or equivalent related experience preferred Minimum 1 year related experience Physically able to lift PCs, servers, peripherals and network equipment (up to 75 lbs.) Proficiency in the Microsoft Office Suite tools Ability to communicate effectively across multiple departments Ability to accurately track, troubleshoot and problem solve Enthusiastic with exceptional organizational skills Ability to manage one's time effectively Accuracy in regard to data entry and tracking of inventoried equipment Prior experience with or familiarity with ERP software applications preferred Exposure to technical (LAN/WAN) environments and understanding of basic terminology and functions a plus Configuration Lab experience a plus Previous experience with MS SharePoint a plus Any relevant certifications a plus Position Specifics The base salary range for this position at commencement of employment is expected to be between $19.00 and $20.00 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Who We Are At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Physical Requirements While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. Corporate Values Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

Created: 2026-03-10