Process Improvement Manager

The primary work location(s) will be at 5805 N Lamar Blvd, Bldg G, Austin, Texas 78753. The working position is Hybrid - On Site and Telework Please read: If you are interested, please submit an updated resume of your best candidate - Refer to the Skill matrix. You need to fill all the forms/pages of the attachments i.e. RTR, skill matrix - number of years with each asking technology, and three references (refer to the forms), two of them must be supervisor level references, and provide Full name, email and phone number of the references. Please provide the forms in word format only. Client requires the services of 1 Process Improvement Manager 3, hereafter referred to as Candidate(s), who meets the general qualifications of Process Improvement Manager 3, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document All work products resulting from the project shall be considered "works made for hire" and are the property of the Client and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Client will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s). Client is seeking a seasoned process engineering professional to assist in evaluating and improving existing business processes. As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction. The contractor will be responsible for: - Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution. - Work with product teams to ensure process requirements are reflected in the design and architecture of new tools. - Conducting an end-to-end review of selected business processes across designated departments or functional areas. - Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities. - Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies. - Designing optimized "To-Be" workflows and transition plans. - Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality. - Establishing metrics to track improvements and ROI. - Facilitating working sessions, process mapping workshops, and training as needed. - Collaborating with IT and operations teams to align process improvement plans with system capabilities. - Supporting the development of implementation roadmaps and change management strategies. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 8 Required Process engineering, operations optimization, or business process improvement 5 Required Evaluating current state processes and optimizing processes 1 Required Specifying software system requirements to design improved solutions 1 Required Six Sigma Black Belt certification 1 Required Proven track record of leading process transformation initiatives in large organizations 1 Required Proficiency in process modeling tools (e.g., Visio etc.) 1 Required Strong facilitation, communication, and stakeholder management skills 1 Required Experience with operational metrics, workflow optimization, and cross-functional team collaboration 1 Preferred Experience in regulated or government environments 1 Preferred Familiarity with process automation or low-code tools 1 Preferred Lean certification

Created: 2026-03-10