Accessibility Support Specialist

At T-Mobile, we believe in investing in YOU! Our Total Rewards Package ensures that employees receive the same exceptional support that we provide to our customers. All team members enjoy a competitive base salary and comprehensive compensation package - that's our Total Rewards philosophy. Employees benefit from various wealth-building opportunities, including an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. This is how we strive to be UNSTOPPABLE for our employees! Job Overview The Accessibility Support Specialist plays a vital role in reinforcing T-Mobile's commitment to fostering a diverse and inclusive workplace. This role manages the interactive accommodation process for employees and applicants needing medical, disability-related, or religious accommodations. By acting as both a case manager and a trusted consultant, this position guarantees that requests are addressed consistently, compassionately, and in accordance with federal, state, and local laws (including ADA, ADAAA, PWFA, and Title VII of the Civil Rights Act). The ideal candidate will blend strong relationship management, analytical skills, and regulatory knowledge with sincere empathy for the employee experience. This is a hybrid role (3 days/week in the office) based in Overland Park, KS. Job Responsibilities: Oversee accommodation requests for employees and applicants across the TMUS enterprise, ensuring compliance with relevant regulations. Facilitate the interactive process in collaboration with employees, HR, managers, and external medical providers to identify effective and reasonable accommodations. Assist with religious accommodation requests and coordinate with relevant internal partners as necessary. Maintain accurate documentation, case tracking, and reporting for all accommodation requests; provide data or case support for EEOC or legal inquiries. Serve as an internal consultant to HR and business leaders, offering guidance, training, and recommendations on accommodation processes and accessibility. Collaborate with internal teams as needed to develop and integrate programs that support employees holistically. Stay updated on federal, state, and local accommodation regulations, industry standards, and accessibility trends through continuous education and professional engagement. Qualifications Bachelor's degree in Human Resources, Healthcare, Vocational Rehabilitation, or a related field; or a relevant combination of education and experience. 2 - 4 years of experience in disability accommodation and return-to-work coordination. Knowledge of ADA, ADAAA, PWFA, Title VII of the Civil Rights Act, and other state/federal leave and accommodation laws. Strong analytical, problem-solving, and decision-making capabilities. Excellent communication, customer service, and relationship-building skills, demonstrating tact and professionalism. Experience with Workday or other HRIS systems preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Certifications PHR, CPDM, or CDMS preferred. What Sets You Apart You approach every case with a focus on empathy and viable solutions that benefit both employees and the organization. You are comfortable navigating sensitive and challenging conversations with professionalism. You prosper in a collaborative environment, harmonizing regulatory accuracy with a people-centered approach. You keep abreast of evolving disability and accommodation trends to enhance the employee experience continually. Additional Details Light travel (0-5%) may be needed for training or team collaboration. At least 18 years of age. Legally authorized to work in the United States. Travel: Travel Required: No DOT Regulated: DOT Regulated Position: No Safety Sensitive Position: No Base Pay Range: $48,000 - $86,700 Corporate Bonus Target: 10% The pay range provided is general for a successful candidate. Actual pay will depend on various factors such as location, qualifications, and experience. At T-Mobile, employees in regular roles are eligible for an annual bonus based on performance. Most corporate employees can expect a year-end bonus based on both company and individual performance. T-Mobile's benefits reflect our commitment to employees. Full and part-time team members enjoy access to comprehensive medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, and paid time off, including up to 12 paid holidays each year. We believe in helping our employees grow in their careers. By applying for this opportunity, you align with our values while advancing your professional journey—and we commend that. You are unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, marital status, disability, or any other characteristic protected by law. If you need reasonable accommodation at any point during the application or interview process, please inform us.

Created: 2026-03-10