High-Rise General Manager

Description Job Overview: The Association's sited General Manager ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Developer, Board of Directors, and membership, and has oversight over all aspects of the operations of the building. This would include, but is not limited to: building strong relationships with the board of directors, committees and residents, ensuring building systems and common areas are properly maintained, managing staff and vendor performance, administering any shared cost arrangements, ensuring homeowner adherence to community rules and regulations, preparing the budget, presenting financial reports, preparing for and attending board meetings, and communicating with outside entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, and utility companies as necessary. The General Manager takes pride in the look and feel of the building and "owns" the activities of all vendors and staff deployed in the building. Compensation: $105,000 - $110,000 FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed. Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...), and assimilate standard operating policies and procedures. Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced. Promote FSR's Global Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions. Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner. Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents. Ensure operating procedures and preventative maintenance plans are in place for all key systems. (Elevators, HVAC, Pumps, Boilers, Security, etc...) Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals. Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar. Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board. Prepare and post board meeting agendas. Prepare concise, yet detail-oriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion. Attend and participate in Board and committee meetings and prepare minutes. Approve and code vendor invoices and ensure vendors comply with the terms of their service contracts. Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts. Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures. Lead Boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives. Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner. Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees. Administer the Annual Election and meeting. Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA. Assess and monitor community needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements. Other duties as assigned. Interim coverage at a property. On-site support to another General Manager or Assistant General Manager. Off-site support upon a request made by a General Manager and approved by the Regional Director. Support and/or implement SOPs for the division or for individual sites. Support sited adherence and/or implementation to new FSR initiatives and training and/or changes in Civil Code. Attend meetings with corporate support teams. Attend proposal meetings with potential new clients. Conduct business at all times with the highest standards of personal, professional and ethical conduct. Perform or assist with any operations as required to meet client needs and company deadlines. Notify supervision of unusual or non-recurring equipment, operating, or staffing problems. May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Participate in FSR training activities and updates and follow all policies and procedures. Perform any range of special projects, tasks and other related duties as assigned. Knowledge, Skills and Proficiencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Excellent general math skills. Strong user of Microsoft Office tools. Strong written and verbal communication skills. Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolution. Understand the role and purpose of a homeowner's association and is familiar with HOA rules and guidelines, facility maintenance, association governing documents, and financial statements and budgets. Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude. Can work with volunteer board members and is comfortable in a "servant-leader" role. Must be able to deal with conflict and work well under pressure. Must be able to instill confidence in staff, board members and residents by being prepared and knowledgeable. Education & Experience: Bachelor's Degree in Public Administration, Business Administration or related field preferred, but not required. CCAM, CMCA or PCAM designation preferred, but not required. A minimum of three years of successful high-profile community management experience or equivalent professional experience in a related field such as rental property or hotel management. Physical Requirements and Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs Must be able to sit for extended periods of time Must have finger dexterity for typing/using a keyboard Talking and hearing occur continuously in the process of communicating with guests, associates, supervisors, vendors and our clients. Must be mobile enough to move around office in order to make copies, send mail and faxes Must be mobile enough to move around during facility programs or outside events and stand for long periods of time Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time Full time exempt position. Normal schedule to be determined based on needs of the client and community. There will be occasions when it is necessary to work various evenings, weekends, and holidays Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust. Consistent and regular attendance required Supervisory Responsibility: Manage activities of any on-site personnel, including but not limited to: Engineering and Maintenance Staff, and 3 rd party vendors. Develop staffing plans and use approved job descriptions to set performance expectations. Ensure FSR associates are trained and follow our policies, procedures and global service standards. Vendor staff (Security, Custodial, Engineering, and Maintenance) should be held to same standards as FSR personnel whenever possible. Tools & Equipment Used: Valid California State Driver's License State mandated vehicle insurance as driving is an essential function of this position What We Offer: Medical, dental, and vision plans (full time and part time 30+ hours) Part time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visitDisclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel . Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144, within 30 days.

Created: 2026-03-10