Claims Services Manager

Thank you for considering a career at Port Houston. We appreciate your interest in joining our team. By applying, you are taking an important step toward advancing your career with an organization committed to excellence. Port Houston offers competitive compensation, comprehensive benefits, and a diverse, inclusive work environment. Joining our team means embarking on a fulfilling career path with opportunities for growth and impact. Before submitting your application, please ensure your resume is ready for upload in either .doc or .pdf format. Application must be completed in full. Position Summary: In collaboration with the Enterprise Risk Management Director, adjudicates property and casualty liability claims on behalf of the Port's insured and self-insured programs. Identifies and monitors liability exposures. Provides analysis and support for management of a subrogation and self-insured funded program provide oversight of activities and associated risks involved with a fully administered property/casualty program assist with contractual management requirements. Key Responsibilities/Duties: Development of accident and claims handling procedures to support notice provisions, allegations, claims, and/or damages, filed across the organization, to include adjusting of both fully insured and self-insured loss programs, with the ability to utilize appropriate methods for mitigating such matters Implement appropriate policies, and procedures for various risk exposures associated with workers' compensation, general liability, employment, environmental, property, auto, fiduciary, sureties, and other third-party liabilities Partners with carriers and third-party claims administrators in the oversight of case management, subrogation, reserving liabilities, audit, and compliance reporting. Administer federal grant program submission in the pursuit of FEMA Disaster reimbursements, to include grant writing, property assessment, loss validation, and associated procurement/payment document management requirements to support eligible funding obligations Act as departmental liaison for employees and supervisors to carrier and pertinent third-party administrators, in the handling and oversight of investigations, evaluation, and settlement of liability claims; coordinate the gathering of information related to discovery for litigated claims Responds to claim inquiries, open record requests, and litigation discoveries from claimants, attorneys, medical practitioners, and insurance companies Identifying and characterizing potential risks, assessing vulnerability of critical assets to specific risks, loss prevention of such risks, and coordination of premium adjustments In administration of self-insurance programs, Responsibilities will involve development of Claims Reserves, actuarial reviews, property valuation. Administer subrogation program, for the purpose of recovery and settlement monies on behalf of Port Houston Review and recommend requirements for RFPs, RFQs, contracts, leases, and related documents to ensure Port Houston's risk exposures are acceptable, mitigated, or transferred, as established by risk management review; review certificates of insurance or other documents to verify compliance requirements of vendors/third party contractors Assist with the department risk management budget to ensure accuracy and allocation of expenditures, in areas of responsibility Assist with financial and loss data summary for annual insurance marketplace renewals of the Port's property and casualty programs Ability to respond to catastrophic and/or high severity losses and coordinate pre/post-event planning meetings for significant adverse events (e.g., hurricane) with facilitation of Port Houston written disaster preparedness plans Coordinate with claims and safety activities for a well-rounded and collaborative enterprise risk program Assist with preparation of annual risk management report, actuarial studies, and development of presentations and training. Participate in and train Port Houston staff on risk programs, as related to claims and incident reporting procedures Administer statutory Transportation Code requirements as related to driver motor vehicle (DMV) records checks, in accordance with State of Texas Department of Public Safety driver monitoring services Administrate procedural reporting process for post-accident drug testing, to include vendor management, MRO coordination, random testing review, and corrective action(s) for involved employees Remain abreast of current risk management developments or advances; maintain appropriate professional certifications and licenses Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you) Perform special projects or related duties, as required. Education/Experience: Bachelor's degree in Business, General Administration, Healthcare, Legal, Occupational Health & Safety, or related analytical field from an accredited public or private institution preferred, and/or equivalent experience may be substituted for educational requirements 6+ years of related claims, loss prevention, or litigation management experience required Contractual management and/or employment & labor relations experience preferred Texas All Lines Adjuster license required Associate in Claims (AIC), Risk Management (ARM) and/or Certified Property Casualty Underwriter (CPCU) is preferred Knowledge, Skills, Abilities and Behaviors: Knowledge of federal, state, and local laws, rules and regulations governing liability of a Texas governmental entity, e.g., Texas Tort Law, workers' compensation, FEMA, FLSA, FMLA, Title VII, ADA, and other employment protections • Knowledge of various types of sureties, bonds, and property & casualty insurances Knowledge of Alcohol and Drug testing and reasonable suspicion standards Knowledge of fundamental principles related to claims, dispute and litigation processes, including discovery, motion practice, alternative dispute resolution with arbitration and mediation Knowledge of statistical methods and actuarial analysis reports Knowledge of Microsoft Office suite programs Excellent written, verbal, and interpersonal communication skills Ability to work independently and effectively with minimal supervision Ability to exercise discretion when dealing with confidential matters A current, valid Texas driver's license is required A Transportation Worker Identification Credential (TWIC) must be obtained within 30 days of appointment, and be maintained for the duration of employment Key Competencies Required: Adaptability Analytical Thinking Communications Critical Thinking Fiscal Management Leadership Building Partnerships Detail Oriented Problem Solving This work site location of this job is: Port Houston Administration Building Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. To apply, please go to porthouston.com/careers. Only applications submitted through the Port Houston Careers website will be acknowledged. Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. We appreciate your interest in Port Houston. Port Houston is an equal employment opportunity employer. Port Houston's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Port Houston also prohibits harassment of applicants or employees based on any of these protected categories. Application must be completed in full.

Created: 2026-03-10