Contents Manager - Operations

Job Description Contents Manager Location: Dallas-Fort Worth, Texas Compensation: Salary Negotiable + Performance-Based Incentives Reports To: Operations / Executive Leadership Industry: Restoration - Contents Operations Operational Scope: $300,000-$400,000 in monthly contents volume Overview We are representing a restoration organization seeking a senior-level Contents Manager to take full ownership of a high-volume contents operation in the Dallas-Fort Worth market. This role exists due to sustained and increasing contents demand and requires someone who has already operated successfully at scale. The Contents Manager will be accountable for execution, compliance, staffing, vendor coordination, customer experience, and financial performance across a large and complex contents workload. This is not a build-from-scratch role and not suitable for junior contents leaders. The right candidate has already managed significant monthly volume, understands TPA-driven environments, and has experience navigating large-loss events without losing control of process or margins. This role requires confidence, operational discipline, and the ability to manage chaos without creating it. Key Responsibilities Own day-to-day operations of the contents division handling $300K-$400K in monthly revenue Lead contents workflows including pack-out, cleaning, storage, and pack-back Operate within TPA requirements, service-level agreements, and audit standards Manage contents crews and vendors through large-loss and complex claims Maintain consistent communication with customers during high-stress loss events Coordinate closely with mitigation, reconstruction, and administrative teams Ensure job files are complete, compliant, and audit-ready Monitor labor, vendor costs, throughput, and margins Serve as the senior escalation point for contents-related issues What This Role Is - and Is Not This is a high-volume leadership role, not a technician promotion This is not appropriate for managers who have only run small or inconsistent contents workloads This role requires comfort with carrier oversight, audits, and documentation discipline Success is measured by volume handled, compliance, margins, and customer outcomes Why This Opportunity This role offers immediate responsibility, meaningful scale, and operational authority within a growing restoration organization. Leadership understands that contents performance directly impacts revenue, carrier relationships, and customer experience-and this role is treated accordingly. RequirementsRequired Experience & Background Proven experience managing contents operations in a restoration environment Demonstrated history handling $300K+ per month in contents revenue TPA experience is required, including audits and compliance standards Direct exposure to large-loss contents work (commercial, multifamily, or CAT) Experience leading crews and/or managing third-party vendors Strong operational and organizational discipline Stable work history reflecting increasing responsibility Benefits Compensation & Benefits Salary: Negotiable based on experience and demonstrated volume history Incentive Compensation: Performance-based, tied to volume, compliance, and execution Comprehensive benefits package including: Health, dental, and vision insurance 401(k) Company vehicle or allowance (as applicable) Company phone or allowance Full technology package

Created: 2026-03-10