IT Manager

We are hiring an IT Manager to keep our technology running smoothly and support the systems that help our staff serve the community. You'll lead key tech projects while also handling day‑to‑day management of our network, cloud tools, and core applications. It's a hands‑on role where your work directly strengthens our ability to help people across Kitsap County. KCR offers a great benefits package with 100% employer-paid medical, dental, and vision for the employee and 6.5% employer contribution to your 401(k) after 1 year!Please apply at (((If you need assistance with your application please contact Human Resources.Job Title: Information Technology ManagerDepartment: Information Technology AdministrationStarting Wage: $41.53/hr, $86,374.79/yrPosition Type: Full Time, ExemptDirect Supervisor: Housing & Community Support Services DirectorWork Environment: In-person office setting, travel to KCR sites within Kitsap County Job SummaryThe IT Manager is the lead for information technology at Kitsap Community Resources (KCR) and is responsible for identifying and leading the successful implementation and support of all technology initiatives and platforms at KCR. This includes assessment of needs, selection and implementation of solutions, and on-going maintenance. The IT Manager also maintains the hardware and software components of the KCR network and cloud services, including data systems, networking components, phone services, Entra and Microsoft 365, GSuite, Windows Servers and workstations, MIP Accounting, and the security thereof. This is a hands-on leadership role requiring both strategic oversight and direct technical administration.KCR Mission, Vision, & Core ValuesMission:Kitsap Community Resources (KCR) is a nonprofit, private, social services agency. We are committed to creating hope and opportunity for all low-income Kitsap County residents by providing resources that promote self-sufficiency and stability.Vision:We exist with a clear vision of creating a community where everyone has an opportunity to thrive.Core Values:Kitsap Community Resources core values are a vital part of each position, and employees are expected to uphold them to the fullest. Integrity – taking care to honor our commitments in an ethical manner Compassion – genuinely empathizing with those we serve Excellence – demonstrating a high level of performance in all we do Diversity – showing honor and respect to all individuals we serve Collaboration – so we seek out partnership opportunities Teamwork – supporting our employees and partners as we fulfill our mission Job RequirementsQualifications: BA/BS Degree in Computer Science or MIS preferred. 3-5 years of experience in the supervision or management of information technology functions across an organization required. Demonstrated successful experience in planning and project management to implement a wide-variety of IT initiatives required. Demonstrated success in administration of company-wide programs to include development, collaboration, tracking and reporting. Certifications in IT-related subject matter areas preferred. Familiarity with MIP accounting and HR software, MS environments, ChildPlus, and Washington state provided web services preferred. Knowledge, Skills, & Abilities: Demonstrated successful experience in following relevant IT processes, protocols and guidelines to promote stability and security of all IT related systems and equipment. Demonstrated ability to monitor and implement IT policies and processes across the agency. Vendor Management, Contract Management. Knowledge of IT equipment and peripherals, inventory controls and management of updating as needed. Network communications including VLAN, DNS, DHCP, switches, routers, firewalls, and wireless. Microsoft platforms and services including: Windows Server, File/Print, Active Directory, Entra, Microsoft 365 and Exchange, Teams/SharePoint/OneDrive, Google Suite (classroom features and tablet enrollment). Familiarity with hypervisors such as VMware or Hyper-V. Demonstrated ability to support and maintain phone systems such as Mitel/ShoreTel. Demonstrated ability to manage KCR website and domain. Understanding of security concepts and compliance requirements, such as Patriot Act, HIPAA, and “Category 4” data as defined by Washington Dept. of Commerce, and related security components for endpoint, cloud data policies, etc. Must demonstrate recognition and compassion for low-income people and the mission of KCR. License(s) and/or Certifications: Ability to pass KCR, State (Washington State Patrol) and/or Federal (fingerprint) Background Checks (prior to hire date). Valid Washington State Driver's License, current auto insurance and reliable transportation to operate company vehicles and/or utilize other vehicles for company business. Certifications as required and relevant to position. First Aide/CPR certification (within 90 days of employment). Essential Physical and Mental Functions Cognitive ability to understand business needs and select appropriate supporting technology, and communicate effectively with all levels of the organization Position requires intermittent sitting, standing, walking, twisting, and bending. Must be able to lift up to 50 pounds. Cognitive ability to determine appropriate application of technical assets to situations and problem solve to ensure their proper functioning to meet the needs of the organization. Simple grasping and hand manipulation required as well as reaching above and below shoulder level. Must be able to work with computer devices and peripherals in locations which may require tight spaces, temperature variations and indoor and outdoor working conditions. Cognitive ability to recognize and address safety concerns. Cognitive ability to discern accuracy and apply to work as necessary. Responsibilities- Included but are not limited toStrategic: Act as the proactive lead for all agency technology guidance, initiatives, and support functions. Identifies KCR's IT needs, develops plans to address them and carries out appropriate initiatives by engaging the relevant agency personnel. Develop and maintain a multi-year Strategic IT Plan aligned with the organization's mission, growth objectives, and operational priorities. Establish and oversee a formal IT governance structure to guide technology investments, risk management, and policy enforcement. Lead technology roadmap development, ensuring infrastructure modernization and cloud strategy align with long-term organizational sustainability. Provide executive-level reporting on IT performance, cybersecurity posture, system health, and risk exposure. Partner with Leadership Team and department heads to assess technology needs and prioritize initiatives based on impact and risk mitigation. Integrate IT capital planning into the agency's annual budgeting and financial forecasting processes. Create, publish and maintain IT policies as appropriate (acceptable use, electronic communications, privacy, security, etc.) and provides input for agency manuals and guides. Cybersecurity & Risk Management: Develop, implement, and maintain a comprehensive cybersecurity program aligned with recognized frameworks. Develop and implement a comprehensive cybersecurity awareness training program for all employees.Design, implement, document, support and maintain all KCR networks and systems to ensure stability and integrity of IT systems and services. Ensures data security including compliance with appropriate regulatory requirements, grantor/funder requirements, and cyber insurance and best practices. Respond to and resolve all IT security incidents. Provides for ongoing education of all staff regarding best practices and requirements for secure IT operations. Tactical: Maintain recordkeeping and reporting systems to ensure accurate information, with timely completion and follow up. Reports to and accepts assignments from KCR Leadership Team. Coordinates and collaborates with internal and external share and stakeholders to ensure the smooth implementation of IT solutions. Manage the IT Department staff. Provide for the identification, troubleshooting, resolution and tracking of IT support issues. Physical and virtual server provisioning, support, and maintenance primarily for Windows Server 2012R2/2016/2019/2022 and related VMware platforms, typically Dell hardware. Maintains? Unifi switch/routers, Sophos firewall and VPN, Ubiquiti Unifi wireless networking Provides for ample, secure data storage to meet agency needs. Provide for a secure MFA process to access Microsoft 365 agency-wide. Entra AD SSO integration. Develops and utilizes IT tools including remote patching, OS deployment, monitoring and alerting, and managing SEIM. Responsible for the inventory and purchasing of hardware, software and services. Ensures licensing compliance. Configures and documents all on-line services, including social media. (Facebook/Instagram business), KCR web hosting, Amazon business purchases, e-document/e-sign platforms, Zoom, etc. Ensures data backups and business continuity capabilities. Accepts other job-related duties as assigned. Recognizes the general supervision, management and leadership functions and the need to appropriately develop and apply them to the position and across the agency: Planning and Organizing: Prioritizes, assigns, and completes tasks effectively. Anticipates problems and carries out actions to avoid them. Actively influences events to achieve goals. Effectively maintains operational awareness and manages area of responsibility. Delegates decision-making and other responsibilities appropriately. Demonstrates the ability to establish goals and objectives. Communicates action plans and works with staff to implement steps to completion. Leading: Effectively leads subordinates and colleagues by consistently demonstrating a positive example. Cultivates positive relationships with peers and leaders throughout the agency and in the community. Strives to maintain and uphold a positive reputation for self and KCR. Collaborates and works with and through others (Supervision-Management-Leaders) to advance shared goals Delegates effectively. Cultivates an atmosphere of fairness. Motivates and engages subordinates and peers. Earns and maintains the respect of subordinates Uses their management position and acquired skills to foster contributions to the Mission and Goals of the organization. Controlling: Uses resources effectively. Demonstrates the ability to develop systems of control where needed and to implement effective related controls and systems of checks and balances. Promulgates an atmosphere of compliance and risk management and engages the workforce in meeting those needs. Provides for the appropriate control of sensitive data including, but not limited to personal, financial, medical and technical information. Distributes resources appropriate to budgets and staffing. Staffing: Builds effective and diverse work teams. Provides for staff recognition. Provides coaching and guidance to staff. Understands effective labor and staffing processes, budgets and controls. Shares information and knowledge to effectively develop staff. Develops work plans and staffing plans to effectively meet the needs of the organization and its goals. Provides for the effective training and progressive development of subordinates. Empowers staff to reach personal and operational goals through effective communication and support. Effective in their ability to get work completed through and by subordinates. Behaviors Demonstrates support of KCR efforts within the agency and community. Works collaboratively with supervisors, co-workers, and KCR participants. Displays positive attitude in the workplace. Takes personal responsibility for own words and actions. Demonstrates willingness to work toward the greater good of KCR. Demonstrates engagement in work activities by participating in meetings, events, and employee committees. Positively contributes to the workplace culture ensuring a welcoming and inclusive environment. Growth Maintains a continuous quality improvement mindset. Works consistently towards qualification completion including degree completion and/or required certifications/credentials. Sets professional goals and demonstrates progress towards those goals which may include education, training, future career path, vertical job loading, shadowing, and job share. Demonstrates initiative by seeking training opportunities and completing a minimum of 15 hours of professional development each year. Seeks to advance the technology capabilities of the organization. Work/Life BalanceKCR offers a robust benefits package to support balance between work and life outside the workplace. Vacation, Sick, Personal Holiday, and other time off for life events such as Jury Duty, Bereavement, etc. 100% Employer paid Medical, Dental, Vision, Life, Long-term and Short-term Disability for employee only (dependents can be covered through payroll deduction) 6.5% Employer Contribution to 401K after first 12-18 months of employment Employee Assistance Program Employee Wellness Program Employee Growth & Development Training Programs All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources reserves the right to determine the contents of KCR job descriptions.Kitsap Community Resources is an “at-will” employer.KCR recognizes that ideas come from a varied mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a varied and highly skilled staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.KITSAP COMMUNITY RESOURCES (KCR) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. KCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at KCR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex, pregnancy, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KCR will not tolerate discrimination or harassment.

Created: 2026-03-10