Brief Overview of Position:Strategic Operational Solutions, Inc. (STOPSO) seeks a Senior Computer User Support Specialist to oversee escalated user support and provide leadership to help desk teams supporting 24x7x365 operations, incident management, training, and documentation tasks for a Military Customer.Required Qualifications, Education, Experience, and Certifications: 4+ years tech/user support experienceExperience supporting or leading service desk/process improvement in military settingsClearance: Ability to achieve a SECRET clearance Preferred Experience, Skills, and Qualifications: ITIL Foundations preferredAssociate's/Bachelor's in IT