Technology Support Supervisor

Salary: $45.21 - $61.62 Hourly Location : Lincoln, NE Job Type: Full time/probationary or status Job Number: 202600141 Department: Information Services Opening Date: 03/04/2026 Closing Date: 3/20/2026 11:59 PM Central Job Posting Information At the City of Lincoln and Lancaster County the Information Services Team is dedicated to delivering innovative solutions and exceptional service to our customers. We believe in fostering a culture of growth and development, where every team member has the opportunity to advance their career and reach their full potential. We are seeking two Technology Support Supervisors for our Technology Operations teams in delivering exceptional technology support across City and County departments. These roles are pivotal in aligning teams within the department to ensure consistent service delivery and collaboration, driving efficiency and customer satisfaction. Key Responsibilities Lead and Align Teams: Oversee Technology Operations teams, fostering collaboration and alignment across IS teams to create unified service plans and clear communication channels. Customer Service Excellence: Identify customer needs, establish KPIs, maintain SLAs, and ensure outstanding service for internal stakeholders. Process Improvement: Continuously assess and enhance IT support processes, implementing best practices in incident, problem, and change management. Training & Development: Provide coaching, set stretch goals, and maintain a regular meeting cadence to support team growth and success. System Administration: Manage and configure ticketing/CRM systems, develop and maintain workflows, and develop reporting for proactive problem management and capacity. Vendor Collaboration & Budget Support: Maintain vendor relationships and assist with budget preparation for IS. Qualifications: Graduation from an accredited four-year college or university with major coursework in computer science, business administration, or related field and four (4) years of experience in the use and development of computer systems plus supervisory experience; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills. Why Join Us? Career Growth: We invest in our employees' future. You'll have access to training programs and certifications to help you grow and advance in your career. Professional Development: Continuous learning is encouraged. We offer opportunities to develop skills and stay updated with the latest technologies. Supportive Environment: Work with a team of experienced professionals who are committed to your success. Competitive Compensation: We offer a competitive salary with an excellent benefits package. We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position: Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance. We encourage a healthy work-life balance by offering 20 days of vacation leave approximately annually that you begin accruing upon hire plus 11 paid holidays and 2 personal convenience days per fiscal year. All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait! 30 days of Paid Parental Leave Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching. Up to 4 days of Funeral and Bereavement Leave $70,000 of Life Insurance 401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9% We a provided Post Employment Health Plan for eligible medical expenses that occur after you leave City employment. Optional benefits include: Medical and/or Dependent Care Flexible Spending Accounts Allstate Voluntary Plans Supplemental Term Life Deferred Compensation Plans 01 CONFIDENTIALITY DISCLOSURE AND APPLICATION COMPLETION ACKNOWLEDGMENT: This application process uses a combination of automated and hand scoring of all application materials against screening criteria that have been established by the employer. 1. I understand that if I have not completely and fully answered all application questions and/or supplemental questions with details, I may not receive full credit for my education and/or experience. 2. Further, I understand that merely referring to my resume (e.g. "see resume" in lieu of providing detailed responses) is not sufficient for purposes of ensuring accurate application evaluation. 3. All employers, work and volunteer experience, and education described in the following Supplemental Questions must also be listed on the application. 4. I understand that I am responsible for the accuracy and completeness of my application and my responses to the supplemental questions. Acknowledge 02 Do you have a degree in one of the following fields? Computer Science Information Technology Business Administration Related field (please specify) Other equivalent experience 03 If checking a related field or equivalent experience, please specify. 04 Do you hold any relevant certifications? ITIL CompTIA A+ CompTIA Network+ Microsoft (MCSA, MCSE, etc.) Cisco (CCNA, CCNP, etc.) Other (please specify) None 05 If you selected other certifications, please list them. 06 How many years of experience do you have supervising technical support staff? No experience Less than 6 months 6 months to 2 years 2 to 4 years More than 4 years 07 If you answered yes, please list employers from your application where you acquired this experience and describe your duties. 08 Do you have experience supporting cloud-based systems (e.g., Microsoft 365, Azure)? Yes No 09 If yes, please describe your experience. 10 Have you implemented process improvements or new technologies to enhance support operations? Yes No 11 Do you have experience implementing and supporting a ticketing or CRM system? No Experience Less than 6 months 6 months to 2 years 2 to 4 years More than 4 years 12 If yes, please describe your experience and list employers from your application where you gained this experience. 13 Do you have experience tracking and reporting KPIs for a technical support team? Yes No 14 If yes, please describe the KPIs you tracked and how you used them to improve service delivery. Required Question

Created: 2026-03-10