Human Resources Manager

At CUSOUTH, we're more than just a Credit Union Service Organization (CUSO); we're a community united by a mission to strengthen and grow credit unions everywhere. Every role within our organization is backed by our steadfast philosophies - from our team who bring years of professional experience to our dynamic, customer-focused culture that's rooted in responsiveness and loyalty. Our working environment celebrates those who can pivot, innovate, and act swiftly, ensuring we remain at the forefront of the credit union industry.  Joining CUSOUTH isn't merely about finding a job-it's about discovering a purpose. Here, you'll have the opportunity to evolve professionally and personally, backed by a supportive team that is unafraid to be progressive. Working for a CUSO, especially one as dedicated as CUSOUTH, offers a unique chance to serve. With us, you're not just contributing to our growth; you're actively playing a role in elevating the credit union community, impacting countless members and institutions alike. Become a part of our team, where service and growth go hand in hand, and craft a fulfilling career that truly makes a difference.  PURPOSE The Manager of Human Resources is responsible for leading and managing all human resources functions for CUSOUTH. This role serves as a strategic partner to the Executive Leadership team, ensuring that HR strategies align with business objectives while fostering a high-performance, compliant, and employee-centered culture. The HR Manager oversees talent acquisition, employee relations, performance management, compensation and benefits administration, compliance, and organizational development initiatives. This role plays a critical part in supporting a technology-driven workforce in a secure, fast-paced, and highly regulated data environment. ESSENTIAL JOB FUNCTIONS Strategic Leadership Partner with the CFO and Executive Leadership to develop and execute HR strategies that support business growth and operational goals. Advise leadership on organizational structure, workforce planning, and talent management. Develop and monitor HR metrics to guide decision-making. Talent Acquisition & Workforce Planning Lead full-cycle recruitment efforts for technical, operational, and administrative roles. Develop effective sourcing strategies for specialized data processing and IT talent. Oversee onboarding programs to ensure seamless employee integration. Employee Relations & Culture Foster a positive, inclusive, and performance-driven workplace culture. Provide guidance and resolution on employee relations matters. Develop engagement initiatives to support retention and morale. Compliance & Risk Management Ensure compliance with all federal, state(s), and local employment laws and regulations. Maintain and update employee policies, handbook, and HR procedures. Oversee HR-related audits, documentation, and reporting requirements. Support data privacy and confidentiality standards relevant to employee records. Compensation & Benefits Administration Manage compensation structures and benefits programs to remain competitive in the technology and data services market, which support attraction, retention and business performance. Conduct market analyses and recommend salary adjustments. Oversee payroll coordination and benefits enrollment processes. Performance Management & Development Design and manage performance evaluation systems. Implement training and development initiatives, including leadership development programs. Support succession planning and career path development. HR Operations & Systems Responsible for the Professional Employment Organization relationship and services.       Oversee HRIS systems and employee data management. Ensure accurate recordkeeping and reporting. Improve HR workflows and implement process efficiencies. Manage external vendors, consultants, and benefit providers. SERVICE LEVEL AGREEMENT Internal Uphold CUSOUTH Code of Conduct and PRAISE Core Values. Provide same-day response to all internal inquiries received by noon that day, provide next-day    response to all others, establishing a priority to urgency on all requests (based on scheduled hours). Provide internal support to all lines of business accordingly, to advocate and encourage internal collaboration. External Uphold CUSOUTH Code of Conduct and PRAISE Core Values. JOB QUALIFICATIONS Education & Experience Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree preferred). Minimum of 5-8 years of progressive HR experience, including at least 2 years in a leadership role. Experience in a technology, data processing, IT services, or similarly regulated environment strongly preferred. Certifications PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred. Knowledge, Skills, & Abilities Strong knowledge of employment laws and HR best practices. Experience supporting technical and data-focused teams. Excellent interpersonal, communication, and conflict resolution skills. Demonstrated ability to maintain confidentiality and manage sensitive information. Strong organizational and project management abilities. Proficiency in HRIS systems and Microsoft Office Suite. Ability to think strategically while executing tactically. High level of integrity, professionalism, and sound judgment. WORK ENVIRONMENT & PHYSICAL ACTIVITIES CUSOUTH operates in a professional office building setting as well as remote sites. Some job assignments at CUSOUTH are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. CUSOUTH is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. Notice: This job description is not intended to be, nor should be construed as a contract for employment. CUSOUTH makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what CUSOUTH has defined this position to be.  CUSOUTH will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless doing so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify CUSOUTH in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. CUSOUTH, thereafter, will make all reasonable accommodations unless doing so would pose an undue hardship.   CUSOUTH is willing to accommodate disabilities to the extent a credit union service organization can without impacting financial control or client service.  CUSOUTH is an Equal Opportunity Employer.

Created: 2026-03-10