Manager, Franchise Training

Manager, Franchise Training Job Title: Franchise Training Manager Remote (Travel up to 75%) The Franchise Training Manager plays a critical role in driving operational excellence, brand consistency, and successful change adoption across Panera's franchise network. This individual is responsible for managing end-to-end training for Food Service Operators (FSOs) and Certified Managers, ensuring compliance with the Franchise Disclosure Document (FDD), and supporting initiative testing to influence adoption in the field. The role requires strong project management skills, the ability to multitask across multiple priorities, and experience in franchise operations is preferred. The Franchise Training Manager will partner closely with franchise leaders and Panera LLC teams to support certified training environments, uphold brand standards, and deliver scalable training solutions that meet business needs while guiding smooth transitions during operational changes. Key Responsibilities Certified Manager Development Design and manage structured training schedules for FSO Certified Managers from onboarding through certification. Conduct learning check-ins and monitor progress to ensure compliance with FDD requirements. Partner with franchise leaders to support certified training environments and reinforce Panera brand standards. Initiative Testing & Change Adoption Serve as a testing partner for new training programs and operational initiatives. Pilot programs with small groups, gather feedback, and iterate for national rollout. Develop and execute strategies to drive adoption at the café level through clear communication, engagement, and change management principles. Identify barriers to adoption and provide solutions that support franchise teams in navigating transitions effectively. Stakeholder Collaboration Build strong relationships with franchise Learning Leaders, Directors of Operations, and Panera LLC teams. Influence key stakeholders through data-driven insights and effective communication. Act as a liaison between Panera LLC and franchise partners to align training priorities with business objectives. Industry-Standard Accountabilities Ensure all training programs comply with franchise agreements and regulatory requirements. Maintain accurate documentation of training schedules, completion records, and compliance metrics. Monitor and report on training effectiveness using KPIs such as certification rates, adoption metrics, and feedback scores. Continuously improve training content based on adult learning principles and operational best practices. Qualifications Bachelor's degree in Business, Hospitality, Education, or related field (or equivalent experience). 5+ years of experience in training, learning development, or franchise operations. Strong project management and multitasking skills; ability to manage multiple priorities under tight timelines. Excellent communication and stakeholder management skills. Proficiency in LMS platforms and digital learning tools. Ability to travel up to 75% based on project scope. Preferred Skills Experience in food service or hospitality industry. Knowledge of adult learning principles and instructional design. Analytical skills for evaluating training effectiveness and adoption metrics. Competitive Pay $71,101 to $99,541 annually. The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Saint Louis Support Center

Created: 2026-03-10