Avaya Developer | Avaya ACM Specialist

Job Summary: We are seeking a highly skilled vaya ACM Specialist with extensive experience in IVR systems, call flows, vectors, and adjunct routing. The ideal candidate will possess strong hands-on knowledge of vaya Aura, Avaya ACM, Avaya Session Manager, and QoS configurations. This role requires exceptional troubleshooting, analytical skills, and communication capabilities to support complex multi-layered network environments and call center operations. Key Responsibilities: Perform requirement analysis and provide technical expertise in vaya ACM, IVR, and djunct routing. Develop, implement, and troubleshoot call flows, vectors, and system architecture. Configure and support vaya Session Manager, ensuring QoS optimization, bandwidth analysis, and jitter troubleshooting. Collaborate with cross-functional teams in a geographically dispersed environment to deliver seamless telephony solutions. Monitor and maintain CTI integrations, LAN/WAN communications, and VXML implementations. Ensure optimal performance of call center infrastructure using WS cloud solutions and OpenShift. Provide structured program updates using PowerPoint and Visio for effective communication and stakeholder alignment. Work under tight deadlines and high-pressure situations, demonstrating excellent problem-solving abilities. Conduct regular reporting, prioritization, and documentation to ensure compliance and efficiency. Required Qualifications: Extensive experience in Avaya Aura, ACM, IVR, and Call Flows. Proficiency in VXML, Java, and CTI integration. Hands-on expertise in Avaya Session Manager and QoS configurations. Experience with cloud platforms like AWS and OpenShift. Strong knowledge of call center operations and complex network environments. Exceptional communication skills (written & verbal) and ability to present structured reports. bility to work independently with self-motivation and drive. Preferred Qualifications: Experience in program management and communication strategies. Familiarity with database structures in cloud environments (AWS). Prior experience in OpenShift deployments. dditional Information: In-person interview required (Only local candidates will be considered). This role requires highly motivated and self-directed individual with the ability to handle dynamic challenges.

Created: 2026-03-10