Clinical Service Representative III - Department of ...

Clinical Service Representative III - Department of Neurosurgery Job no: 536449 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Health Care Administration/Support Department:29190000 - MD-NEUROLOGICAL SURGERY Classification Title: Clinical Service Representative III Classification Minimum Requirements:High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Job Description: The Department of Neurosurgery at the University of Florida is seeking a full-time Clinical Service Representative III to join our mission-driven team. In this role, you will support world-class patient care, innovative research, and medical education, working alongside neurosurgeons at UF Health Shands Hospital and the VA Medical Center. You will serve as a trusted partner to faculty, coordinating clinical practice and managing administrative and academic responsibilities. We value professionalism, initiative, and teamwork, offering a supportive culture that fosters collaboration, respect, and growth. This role also includes a monthly cell phone stipend. If you thrive in a fast-paced environment and want to contribute to cutting-edge care and discovery, we invite you to join us. The Lillian S. Wells Department of Neurosurgery provides comprehensive care for brain, spinal, and nervous system disorders, including tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal injuries. Our clinical reach extends throughout North Central Florida via regional programs. We offer advanced treatment options for adults and children and conduct research and clinical trials developing new therapies for challenging neurological diseases. The department also offers education and training through ACGME-accredited residency and fellowship programs. Responsibilities to include: Manage clinical practice for at least one physician within the Department of Neurosurgery. Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests. Coordinate with a range of services, including Radiology; Neurology; Ear, Nose, and Throat (ENT), Orthopaedics; and the Cancer Center in referring patients for further consults and/or treatment. Arrange hospital admissions, which involve providing diagnostic, procedure, and insurance information. Communicates with patients (as needed) regarding insurance authorization issues. Obtain authorizations for emergency, add-on cases. Remind patients of appointments. Prepare and mails letters and instructions to new patients. Determine dates of service with all units. Ensure follow-up appointments are made. Handle patient questions. Ensure that all appropriate magnetic resonance imaging (MRIs) and computed tomography (CTs) are scheduled. Daily uses Epic, Shared Medical Systems (SMS), and other healthcare information technology (IT) systems. Accompany physician(s) into the Neurosurgical Specialties Clinic whenever the physician(s) is/are there. Physically interact with patients. Obtain demographic and financial information from patient; verify insurance coverage to obtain approval from third party payers for further visits, surgery, and/or surgical procedures. Schedule patients for Pre-op Anesthesiology Clinic, and other tests with Radiology and Laboratory. Personally assistant one or more physicians for academic, educational, and administrative functions within the program. Receive and review all incoming mail; independently determine appropriate actions and draft correspondence for physician's signature. Liaise between physician and attorneys in arranging depositions (time, place etc.). Assemble necessary material for depositions, including medical records, films, etc. Research scientific journals and other publications for academic references (as needed by the physician). Maintain physician's calendar, make travel arrangements, coordinate scheduling of multiple committee (and other) meetings (local, national, and international). Assist with workshops and conference schedules (as needed). Coordinate paperwork for visitors and medical students, including Health Insurance Portability and Accountability Act (HIPAA) training, patient observation forms, Institutional Review Board (IRB), and other paperwork (as needed). Assist with meeting arrangements, and other functions, with individual board members and representatives of participating institutions. Respond to all calls from patients, attending physicians, attorneys, insurance carriers, and other healthcare personnel. Resolve calls, either by direct response or by forwarding to mist appropriate person (i.e., resident, advanced registered nurse practitioner (ARNP), physician assistant (PA), etc. Assist in scheduling new patients with neurosurgical disorders from referrals taken by the department's New Patient Referral Team based on established protocols. Expected Salary: $19.16 - $20.50 per hour Required Qualifications:High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Preferred: Knowledge of medical terminology Knowledge of Epic Superior organizational skills Superior communication skills Exceptional customer service skills Special Instructions to Applicants: For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See UF's Veteran's Preference Page for more details. This position has been reposted. Previous applicants are still under consideration. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required:Yes Advertised: 26 Feb 2026 Eastern Standard Time Applications close: 13 Mar 2026 Eastern Daylight Time Whatsapp Facebook LinkedIn Email App

Created: 2026-03-10