Identity Collaboration Infrastructure Engineer

Benefits:Competitive salaryOpportunity for advancementTraining & developmentRole: Identity & Collaboration Infrastructure EngineerLocation: Andover, MA (Hybrid)Let’s create our future together at The AES Group!About The AES GroupThe AES Group is a premier technology staffing and services company that has been bringing businesses and talent together for over 20 years to deliver innovative technology solutions that create meaningful impact. AES helps enterprises, including Fortune 500 organizations, engage users, empower employees, and transform operations through cloud, data, AI, and emerging technologies.What you’ll getHybrid schedule in Andover, MAOwnership of enterprise identity, messaging, and collaboration systems in a large-scale hybrid environmentHands-on work across Active Directory, Azure AD, Exchange (on-prem + online), and Microsoft 365Partner with engineering teams on modernization, migrations, and platform initiativesExposure to a 24x7 global environment with meaningful operational impactAbout the RoleWe’re seeking an Identity & Collaboration Infrastructure Engineer to support and modernize enterprise identity, messaging, and collaboration platforms as part of a Directory & Unified Communications team. This role focuses on stability, optimization, and modernization of core Microsoft and SaaS collaboration technologies within a large-scale hybrid environment.You’ll serve as a senior escalation point, drive deep troubleshooting and root-cause analysis, and help improve reliability and security across directory, email, and communications services. If you enjoy solving high-impact issues, simplifying operations through automation and documentation, and working in complex environments, this role is a strong fit.Key ResponsibilitiesProvide Tier-3 escalation support for identity, messaging, and collaboration platforms; manage incidents via ServiceNowAdminister, optimize, and support Active Directory, Azure AD, Exchange (on-prem and online), and Microsoft 365 hybrid servicesSupport collaboration tools, including Slack, Skype for Business, and ZoomPerform advanced troubleshooting and root-cause analysis across directory, email, and communications servicesPartner with engineering teams on upgrades, migrations, and new platform initiatives to improve stability and modernize servicesCoordinate with vendors to resolve complex platform issues, ensuring incidents are tracked through closureImprove operational excellence by enhancing procedures, automation, and technical documentationIdentify and implement improvements to performance, reliability, and security within identity and messaging systemsParticipate in an on-call rotation supporting a 24x7 global environmentRequired Qualifications5+ years administering enterprise Active Directory, messaging, and collaboration platformsDeep hands-on expertise with Microsoft Exchange (2010–2019) and Exchange OnlineStrong knowledge of Microsoft 365 and hybrid Microsoft environmentsExperience managing Windows Server 2012–2019 infrastructureSolid understanding of networking services/protocols: DNS, DHCP, SMTP, TCP/IPFamiliarity with GitHub Enterprise and scripting and/or pattern matching (Regex)Demonstrated ownership mindset with a strong focus on problem resolution and process improvementNice to Have (Preferred)Experience supporting identity and messaging in large enterprise or global environmentsExposure to automation approaches (PowerShell or similar) and infrastructure modernization initiativesStrong documentation habits and ability to translate complex issues into repeatable runbooksReady to make an impact? Apply now and join us on our journey!Flexible work from home options available.

Created: 2026-03-10