Supervisor, Police Communications

Salary : $73,055.32 - $109,583.24 Annually Location : Glendale, AZ Job Type: Full Time Job Number: 2026-04552 Department: Police Services Opening Date: 02/27/2026 Closing Date: 3/6/2026 11:59 PM Arizona Hours per Week: 40 Description$73,055 - $109,583 Annual Salary$35.12 - $52.68 Hourly SalaryIMPORTANT INFORMATION All communication will be sent by email. Please be sure to use a valid email address on your application and check your email regularly. ABOUT GLENDALE POLICE DEPARTMENT Located on the western edge of the Phoenix metropolitan area, Glendale is a culturally diverse community with approximately 250,000 residents. Glendale is also an exciting sports, shopping, and entertainment destination, famous for its well-preserved charm. The Glendale Police Department employs 459 sworn officers and 163 civilian employees. The Department is organized into three functional bureaus: the Operations Bureau, the Investigative and Administrative Services Bureau, and the Support Services Bureau. Under these bureaus are six divisions: Administrative Services, Special Operations, Criminal Investigations, Support Services, Gateway Patrol and Foothills Patrol. As a Police Communications Supervisor, you provide essential leadership within our Police Communications Operations Unit, guiding the professionals who support critical daily operations and ensure seamless service to the community. You oversee personnel responsible for a wide range of functions, including core communications duties and specialized assignments within Support Services. Your commitment to accuracy, consistency, and operational excellence directly strengthens public safety and enhances the effectiveness of the department as a whole. For recruiting updates, testing information, tips, and videos to help you through the process, follow us online: Supervises personnel responsible for a variety of activities within the Police Communications Operations Unit and other assignments within Support Services. Essential Functions Plans, coordinates, supervises, schedules, and evaluates the work of Communications Specialists and/or Police Officers involved in technical and clerical duties within the Police Communications area of the Police Department. Assists Communication Specialists in all areas of police communications, including answering emergency telephone lines, dispatching calls, and entering information into the computer aided dispatch system. Trains and evaluates new and existing employees, volunteers, and temporary help in all areas of police communications. Supervises sworn and non-sworn personnel taking police reports from citizens over the phone. Reviews police reports for accuracy and thoroughness. Conducts or oversees certification testing on computerized equipment. Prepares and maintains daily, monthly, and annual statistical reports. Coordinates employee briefings on new procedures, requirements, and current events. Handles customer inquiries and complaints concerning the actions of communication division personnel. Coordinates the activities of the unit with other police personnel to ensure the smooth operation of the Police Department. Sets up an emergency operations dispatch center as necessary in emergency or disaster situations. Assists in preparing and reviewing new and existing policies and procedures. Participates in the development and monitoring of the Communications Operations budget. Maintains, records, and makes corrections to the 911 database and radio equipment. Maintains control of equipment, supply inventory; performs minor maintenance on equipment. Reviews recordings of Police communications for conformance to standards. Maintains a database of all radio equipment, makes minor repairs, maintains database of repairs; programs radios; makes changes in radio system as necessary. Monitors and resets alarms as needed. Attends meetings and seminars on communication systems; evaluates systems; reports back to staff. Acts as Police Communications Manager as required. May perform supervisory duties in other areas of the department. Makes presentations to various public and civic groups on communication functions. Performs other related duties as assigned. Minimum Qualifications/Special Requirements/Success Factors Minimum Qualifications: Associate's degree in criminal justice, police administration, business or public administration, or a related field and one year of experience as a Police Communications Specialist. Any equivalent combination of training and experience that provides the required knowledge, skills and abilities is qualifying. Knowledge of: The principles and practices of modern police operations Computer aided dispatch systems and other state of the art police communication radio equipment Effective supervisory practices Layout of the city and adjoining areas Federal, state, and city laws and regulations; departmental policies, procedures, and operations Computer programming of radios, telephone lines, and modems Basic investigative and interviewing techniques Skill in: The operation of equipment utilized in the communication division, including good keyboard skills Interviewing techniques Ability to: Supervise and evaluate subordinates Explain, train, and test employees for certification on specialized computer terminals Track and update officer status for up to 70 Police Officers Learn the geographical street grid system for the City of Glendale Quickly and accurately analyze and respond to crisis or stressful situations Investigate and resolve citizen complaints Communicate effectively, both orally and in writing Establish and maintain effective working relationships Prepare accurate and comprehensive reports Perform routine equipment maintenance and contact vendors for more serious problems Special Requirements: Work shift work in a 24/7 environment that is operational every day of the year to include days, evenings, nights, weekends, and holidays. Work under pressure in emergency and stressful situations and at several tasks concurrently. Quickly and accurately obtain pertinent information during stressful interactions. Establish and maintain effective working relationships with co-workers, other city personnel, outside agencies and the public. Communicate clearly and concisely, both orally and in writing. Obtain a Terminal Operator Certification, Level A, within 6 months of employment. Operate computerized criminalized justice information systems within the guidelines of the law. This position is classified as safety-sensitive which requires candidates to successfully undergo drug and alcohol testing prior to employment. They will be subject to further drug and alcohol testing throughout their period of employment in accordance with the City of Glendale Substance Abuse policy. A post-offer physical assessment is required, and they will be subject to further audiogram and vision testing throughout their period of employment. The City of Glendale will incur the cost of all required testing. Physical Requirements/Working Conditions Intense concentration and prolonged attentiveness required during emergency communications. Interaction with distraught or abusive individuals. Hearing: Uncorrected hearing with no loss greater than 25 dB in the 500, 1000, 2000, or 3000 hertz frequencies. Vision: Must have at least 20/80 vision, correctable to 20/20 with contact lenses or glasses; or 20/200 vision, correctable to 20/20 with soft contacts. Applying in this recruitment does not preclude you from applying in other City of Glendale recruitments. If you are not selected for this position, you would need to reapply to receive consideration. Candidates will be notified by E-Mail of their standing in the recruitment process, including any limitations on reapplication. Glendale is an Equal Opportunity Employer and values diversity at all levels of the workforce. Applicants may obtain a copy of the City of Glendale's EEOP Utilization Report or upon request from the City of Glendale's Human Resources & Risk Management Office. Benefit information is outlined here: 01 AA) By indicating yes to this question, I understand and acknowledge the following information:If disqualified, or otherwise not selected for employment, I am NOT entitled to disclosure of the reason for the hiring decision.Any omission, misrepresentation, or falsification when answering these supplemental questions, or in any subsequent interview or hiring document, may permanently disqualify me from any employment with the Glendale Police Department.I also affirm that the information and answers provided by me to all items in this supplemental questionnaire are, to the best of my knowledge, true, complete and accurate. I understand that any false statements, including written, can be prosecuted under ARS 13-2704, Unsworn Falsification, a Class-2 Misdemeanor. Yes No 02 AB) Do you understand that ANY omission, misrepresentation, or falsification on this or any other interview or hiring document could result in your permanent disqualification from employment or termination from the Glendale Police Department? Yes No 03 A polygraph examination WILL BE administered as part of this hiring process. Do you understand this information?) Yes No 04 AH) Have you ever served in the Armed Forces of the United States?Note: You will be required to provide proof of military service and discharge status (Form DD-214) at a later stage in the hiring process. Yes No 05 AI) If you have served in the Armed Forces of the United States, please indicate which branch. 06 AJ) If you have served in the Armed Forces of the United States, please indicate your discharge date. 07 AK) If you have served in the Armed Forces of the United States, please indicate your type of discharge. 08 AL) Have you EVER committed, been convicted of, plead guilty to, or plead no contest to misdemeanor charges? Yes No 09 AM) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A". 10 AN) Have you EVER committed, been convicted of, plead guilty to, or plead no contest to felony charges? Yes No 11 AO) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A". 12 AP) Have you EVER been physically arrested or cited and released for ANY criminal offense in any state, including as a juvenile?This would include violations such as DUI's, Reckless Driving, Cancelled, Refused, Suspended, or Revoked License, Fictitious Plates, etc. This includes any offenses that were expunged or sealed upon becoming an adult. Include ANY charges, which might have been later dismissed, reduced or expunged by the courts, prosecutor or pursuant to any plea agreement. Yes No 13 AQ) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A". 14 AR) List ALL traffic citations that you have received as an adult OR a juvenile, regardless of the disposition. Include the city and state in which it occurred, the date, the offense alleged and the disposition of the offense. Do not include parking tickets. Type "N/A" if none. 15 AS) List below ALL drivers' license suspensions and/or revocations that you have received. Include the reason for the suspension/revocation, the city and state in which it occurred, the date and the disposition of the offense. Type "N/A" if none. 16 AT) Have you EVER been questioned by a law enforcement official (including court officials) for ANY reason? Include any incident as a juvenile or as an adult. Yes No 17 AU) If YES, please provide details on each incident. Include the date of the incident, location (city/state), police agency involved, the offense alleged, and the disposition and punishment. Remember to include offenses while you were a juvenile. If NO, type "N/A". 18 AV) Have you EVER attended ANY court proceeding or counseling regarding school discipline or criminal matters? Include any incident while attending school as a juvenile or as an adult. Yes No 19 AW) If YES, please provide details. If NO, type "N/A". 20 AX) Have you EVER stolen, illegally acquired, misappropriated, or shoplifted ANYTHING as an adult OR as a juvenile (whether detected or not)? Yes No 21 AY) If YES, please provide details. Include what was taken, the approximate value, if you were an adult or juvenile, and the circumstances that led to you taking the item(s). If NO, type "N/A". 22 AZ) Have you EVER knowingly or inadvertently been in possession of ANY stolen property? Yes No 23 BA) If YES, please provide details. Include what you were in possession of, the approximate value, if you were an adult or juvenile, and the circumstances that led to you taking the item(s). If NO, type "N/A". 24 BB) Have you EVER committed or been present during the commission of any computer crimes, whether as an adult or a juvenile? This includes, but is not limited to computer hacking, illegally downloading of music or videos, or any other types of computer fraud. Yes No 25 BC) If YES, please provide details. Include the date of each incident, location (city/state) and the circumstances involved. If NO, type "N/A". 26 BD) Have you EVER viewed, downloaded, shared, or distributed ANY form of known child pornography or photographs depicting known children in a sexual manner, whether as an adult or juvenile? Yes No 27 BE) If YES, please describe the circumstances in full, including websites. Include the date of each incident, how you got it, how many times, etc. If NO, type "N/A". 28 BF) Have you EVER committed any sex offenses with a minor? This would include any acts as an adult or juvenile. Yes No 29 BG) If YES, please provide details. Include the date of each incident, location (city/state), ages, and the circumstances involved. If NO, type "N/A". 30 BH) Have you EVER committed ANY act of domestic violence, against a spouse, significant other, or family member, whether as an adult OR juvenile? Yes No 31 BI) If YES, please provide details. If NO, type "N/A". 32 BJ) Have you EVER committed any other sexual offenses, other than those previously disclosed, that would be a violation of the law? Do not include in your response consensual sexual conduct between adults, unless it involved the payment of money or other gratuities. This would include any acts as an adult or a juvenile. Yes No 33 BK) If YES, please provide details. Include the date of each incident, location (city/state) and the circumstances involved. If NO, type "N/A". 34 BL) Have you EVER committed or been present during the commission of ANY criminal offense other than those disclosed in response to prior questions, whether or not detected or reported? This includes conduct or acts occurring while you were a juvenile. It includes such things as criminal damage, assault, fraud, trespassing, credit card fraud, weapons violations, under age purchase/consumption of alcohol, etc. Yes No 35 BM) If YES, please provide details. Include the date of each incident, location (city/state) and the circumstances involved. If NO, type "N/A". 36 BN) Are you NOW or have you EVER been on parole or probation for any offense, criminal or civil, whether as an adult OR juvenile? Yes No 37 BO) If YES, please provide details. If NO, type "N/A". 38 BP) Have you EVER had a warrant issued for your arrest for any criminal or traffic violations, whether as an adult OR a juvenile? Yes No 39 BQ) If YES, please provide details. If NO, type "N/A". 40 BR) Do you CURRENTLY have ANY outstanding criminal or traffic warrants? Yes No 41 BS) If YES, please provide details. If NO, type "N/A". 42 BT) Have you EVER used a prescription drug that was not prescribed to you? Yes No 43 BU) If YES, please provide details. If NO, type "N/A". 44 BV) Have you EVER been involved in the illegal production, growing, sale, transportation, possession, distribution or purchase of marijuana, narcotics, and/or hallucinogenic drugs or any related controlled substances? This includes drugs purchased for personal use, sharing with friends, or joint purchases with others. This includes conduct whether as an adult OR a juvenile. Yes No 45 BW) If YES, please provide details. Include dates of ALL transactions. If NO, type "N/A". 46 BX) Have you EVER used or experimented with ANY illegal drugs, whether as an adult OR a juvenile? Yes No 47 BY) If you have EVER used or experimented with MARIJUANA, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 48 BZ) If you have EVER used or experimented with HASHISH, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 49 CA) If you have EVER used or experimented with COCAINE, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 50 CB) If you have EVER used or experimented with CRACK COCAINE, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 51 CC) If you have EVER used or experimented with METHAMPHETAMINE, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 52 CD) If you have EVER used or experimented with SPEED, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 53 CE) If you have EVER used or experimented with HEROIN, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 54 CF) If you have EVER used or experimented with MORPHINE, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 55 CG) If you have EVER used or experimented with OPIUM, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 56 CH) If you have EVER used or experimented with LSD/ACID, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 57 CI) If you have EVER used or experimented with ECSTASY, GHB, KETAMINE, or ROHYPNOL (specify all that apply), please provide the following information for all that apply: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 58 CJ) If you have EVER used or experimented with OTHER HALLUCINOGENS (specify all that apply), please provide the following information for all that apply: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 59 CK) If you have EVER used or experimented with INHALANTS (such as glue, paint, etc.) (specify all that apply), please provide the following information for all that apply: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 60 CL) If you have EVER used or experimented with STEROIDS, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 61 CM) If you have EVER used or experimented with PEYOTE, please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 62 CN) If you have EVER used or experimented with OTHER ILLEGAL DRUG OR SUBSTANCE (describe), please provide the following information: Month/Year last used, total number of times drug used BEFORE age 21, total number of times drug used AT age 21 and AFTER, method of drug use (i.e. injection, smoking, etc.), amount used (i.e., one joint, two injections, four pills, etc.). Type "N/A" if none. 63 CO) Have you received any disciplinary actions while at work, or, do you have any active investigations which may or may not result in discipline? If YES, please provide details on each incident. Include the date, violation or alleged violation, and the type of discipline received or expected discipline if known. If NO, type "N/A". 64 ZH) If you were referred by a current City of Glendale employee for this position, please list their name below. 65 Are you currently employed with a police agency as a dispatcher? Yes No 66 Please explain some of the reasons that you chose to apply for a position with the City of Glendale Required Question

Created: 2026-03-10