Child Support Services- Case Worker

JOB DESCRIPTIONTITLE:  Case Worker                                                     DEPARTMENT:  Meskwaki Child Support ServicesDUTIES & RESPONSIBILITIES:Will perform overall case management functions for MNCSS. Maintains a professional environment in the MNCSS officeGains excellent knowledge of the federal child support rules and lawsLearn and follow the MNCSS Policy & Procedure Manual, relevant Meskwaki Nation laws, and relevant federal and state regulations to carry out all case management functionsReviews and processes all applications for Child Support services received by the MNCSS in accordance with MNCSS Policy and Procedure ManualResponds courteously and in a timely manner to inquiries from other jurisdictions, current customers or the general public regarding MNCSS or current child support cases in accordance with the MNCSS Policy and Procedure Manual.Has primary responsibility for intergovernmental casesConducts in-office and telephone interviews with custodial and non-custodial parentsArranges for buccal swabs for genetic testing when indicated for paternity establishmentReviews child support cases and takes the next appropriate action on the cases in a timely manner in accordance with MNCSS Policy and Procedure ManualIdentify and utilize all collection actions on cases with the goal of minimizing family conflict by working first with the non-custodial parent to obtain cooperation when possibleRefer cases to Meskwaki Elders Circle for counseling and mediationPrepares necessary paperwork for:               Locate activities               Service of Process               Genetic testing and Paternity actions               Court hearings               Establishment of child support orders               Enforcement of child support orders, including income withholding orders               Modification of child support orders               Recognition of orders from foreign jurisdictions (pursuant to full faith and credit)Reviews current and past due debt obligations with the assistance of MNCSS Financial Specialist by referring to the Meskwaki Nation Child Support Guidelines and the MNCSS Policy and Procedures ManualInforms the Financial Specialist about new or modified child support ordersAssists the Staff Attorney by preparing files for court and requests current payment history reports, when applicable, from the MNCSS Financial SpecialistWorks closely with the Tribal Court Staff to schedule child support court cases on the upcoming court docketAttends child support hearings at the Tribal Court when requested; may be required to appear as a witness for the tribal Staff Attorney or presenting officer in child support casesNotifies all parties concerned regarding continuances, cancellations and rescheduling of court hearings by phone, mail or personal serviceEnsures strict adherence to MNCSS, federal and state confidentiality agreementsMeticulously maintains child support files by keeping clear records of actions, conversations, and correspondence; effective maintenance of automated records may also be requiredCooperates with the MNCSS Financial Specialist to provide child support collection notices when requestedMaintains a positive working relationship with other tribal programs and local and regional employers to ensure the MNCSS payment procedures are followedWorks with State TANF/FIP counterparts to provide status updates whenever requestedCooperates and effectively communicates with the Child Support and court staff of other jurisdictions on intergovernmental child support cases; refer cases to other Child Support programs when necessary using the approved federal transmittal formsWorks closely with other Tribes, States and County Child Support staff on cases that have been transferred to MNCSSProvides community outreach and educational awareness to the Meskwaki community regarding MNCSS and the services it offersAttends trainings that pertain to child support case managementMust possess excellent customer service skills with the general public, including maintaining tact, diplomacy, and flexibility when dealing with different personality of clients who call or appear in person at MNCSS, stressful situations and potential hostile peoplePossess strong work ethic and organizational skills with special attention to detailAssists MNCSS Director in the preparation of narrative and statistical reports for both tribal government offices and the Federal Office of Child Support Enforcement (OCSE) pursuant to established policy and procedures and federal regulationsMaintains high ethical standards for himself/herself and MNCSS by adhering to strict confidentiality standards; signs a confidentiality statement upon employment with MNCSSComplies with the law of the Tribe and, at all times, acts in a manner that promotes public confidence in the integrity and impartiality of MNCSSPerforms other duties as needed or assigned by the immediate supervisor REQUIREMENTS:Must possess a BA/BS in Liberal Arts with 2 years experience in human service or child support fieldPrefer experience working the Meskwaki Indian children or families            Experience with Tribal or District Court systemsMust be or able to obtain Notary in the State of IowaMust be bondableMust be able to efficiently operate office equipment, including a computer workstation, computer software, 10-key adding machine, copy and fax machines, printers and telephonesMust have a working practice of Microsoft Office applicationsMust be able to record information accurately and efficiently, maintain computerized records Must possess excellent customer service skills with the general public, including maintaining tact, diplomacy and flexibility when dealing with different personality of clients who call or appear in person at MNCSS, stressful situations and potentially hostile people.Ability to maintain confidentiality of sensitive informationPossess strong work ethic and organizational skills with special attention to detailTravel as required, local, regional and national for conferences, meetings, and trainingsMust possess a valid Driver's License and have a good driving recordPre-employment drug testing is mandatory for all Meskwaki Nation positions.Native American Preference, knowledge of Meskwaki culture and traditionMust submit to and successfully pass a background investigation SUPERVISION;               Direct supervision by the Meskwaki Child Support Services (MNCSS) Case ManagerANNUAL SALARY RANGE: Dependent on Qualifications and OCSE Grant Funding

Created: 2026-03-10