AWS Cloud FSD

AWS Cloud FSD Must Have Technical/Functional Skills • Cloud Service administration and support Amazon Connect, Salesforce • Configuration of omnichannel contact center, teams, services, and skills. • Coordinate with business units on call flow parameters, design and testing requirements • Review, analyze, modify and create call flows, queues, skills, routing profiles, and prompts, on an iterative basis • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage • Requirements: • 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud • Experience building IVR Call flows within AWS Connect Platform, call routing, and configuration of Amazon Connect environment • Hands-on experience with Amazon Web Services such as Lambda, S3, Lex, etc. • Must know TerraForm Scripting for Connect • Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js • DevOps experience develop and maintain IVR code, manage CI/CD pipelines for deployment into various environments • Strong verbal and written communication skills, excellent organizational and prioritization skills • Analytical and problem-solving skills are required to clarify, analyze and investigate organizational needs, identify potential roadblocks and develop viable, working, and cost-effective solutions • Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments and/or respective telephony technologies Salary Range- $110,000-$120,000 a year #LI-SP3 #LI-VX1

Created: 2026-03-10