Lead Business Systems Analyst

Job Title: Lead Business Systems Analyst (LBSA) Location: Onsite (Phoenix, AZ 85034) Duration: 12 months Overview: The client is seeking an experienced and highly motivated Lead Business Systems Analyst (LBSA) to support the design and implementation of various critical technology initiatives. This full-time position requires 40 hours per week with occasional work outside normal business hours. The LBSA's primary role is to assist client with business analysis activities, which include defining business requirements, process mapping, and refining workflows. The LBSA will also play an active role in supporting project execution to ensure successful delivery. The individual selected for this position must have excellent communication skills, active listening skills, and high customer service skills to manage multiple stakeholders. The desired candidate will have strong skills in gathering business and technical requirements, mapping business processes and data and system workflows, In addition, this position will assist in facilitating gap analyses, contributing to other written business deliverables necessary to increase the business value and quality of services and solutions while bridging the communication gap between the business and technical staff. The LBSA will work independently, proactively communicate and collaborate with external and internal customers, and be able to juggle multiple initiatives simultaneously. Attention to detail, business writing, and organization skills are required. • Integration Specialist for Fire Prevention Systems: o Serve as a key component in mapping and integrating existing Fire Prevention business processes, legacy systems, and manual workflows into the SHAPE PHX platform and digital environment. • Advocate and Liaison with SHAPE PHX Implementation Team on Behalf of the Fire Department: o Act as the Fire Prevention Section's advocate in meetings and engagements with SHAPE PHX contractors, ensuring that the final product aligns with Fire Prevention's operational needs and best practices from a system integration and operation aspect. • Process Flow Optimization: o Analyze current business models and recommend adjustments to process flows to ensure efficient and seamless integration into the new system, using their understanding of programming design and computer operations. • User Acceptance Testing (UAT) Leadership: o Assist and guide the user acceptance testing phase, providing expertise to ensure that all Fire Prevention requirements are thoroughly validated, and that the system performs as expected and requested. • Best Practices Advisor: o Provide ongoing insights on software best practices tailored to the unique needs and nuances of Fire Prevention, ensuring that the section benefits from both technical and operational improvements focused on process automation where possible. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES • 5 years of progressive experience as a lead business analyst conducting business cases, business and technical process mapping, requirements gathering, etc. • Bachelor's degree in business administration, management, information technology, or related field • Strong analytical and business skills required, including a thorough understanding of how to interpret customer business needs and translate them into an application and operational requirements • Conduct user acceptance testing, training support, and contribute to the creation of business deliverables • Excellent verbal and written communication skills, follow-through, and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts • Exceptional attention to detail; documents must be professional and ready for Executive review • Advanced proficiency with MS Word, OneNote, Excel, PowerPoint, Project/PWA, and Visio; wireframe software • Procurement experience (RFP, RFI, RFQ, etc.) • Project implementation support experience (multi-year, large teams, phased rollouts, etc.) PREFERRED EXPERIENCE AND TRAINING • Experience working for public safety and/or municipal government for enterprise-level system implementations • Other certifications and skills such as Lean, Kaizen, Scrum / Agile Project management methodologies, ITIL Training and/or related process improvement focused experience • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs • Business Intelligence and Data Analysis tools

Created: 2026-03-10