Application Technical Specialist I

Job DescriptionJob ID: 26-17121Position Type: FulltimeLocation: Smithfield, RIWork Type: Onsite Est. Pay Range: $17.00/hr. To $17.88/hr. All-inclusive on W2Position Summary: This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware. Duties: This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.) Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc. You will be provided all required training and a handbook for each project as well as necessary application/systems access. You will need to handle multiple technical rollout projects simultaneously. These projects at times could get implemented in the stores during the evenings, nights, and in different time zones. You must be willing to move around your shift times as required by project needs. Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed. Experience: A minimum of 1-year relevant work experience needed. Must possess clear, accurately and tactful, communication both verbally and written Possess basic troubleshooting and problem-solving skills Working knowledge of Microsoft Outlook, Word, and Excel preferred IT hardware installation experience preferred, but not required Education: A Minimum of a High School Diploma or GED required Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time. Meet Your RecruiterShakti Tiwari

Created: 2026-03-10