Business Analyst/ Product Owner

What You'll Do Own the Backlog Act as Product Owner across web initiatives, responsible for backlog quality and day-to-day refinement. Maintain a consistent pipeline of refined user stories ensuring stories are 'ready' for PI planning and sprint planning Write detailed, testable user stories with acceptance criteria and traceability to business goals Flag dependencies, blockers, gaps and edge cases proactively Own ticket triage, story clean up, release notes, and Confluence documentation Lead Discovery & Requirements Facilitate workshops and stakeholder interviews to capture business needs Translate high-level goals into epics, features, and detailed user stories Define functional and non-functional requirements and edge cases Provide CMS & Contentful Expertise Support content authors and marketers using Contentful, acting as first line support for questions and issues Troubleshooting problems, component limitations, tagging inconsistencies and other real-time issues Work with developers to escalate bugs or contribute to component enhancements Ensure new features and content models are clearly documented for non-technical users Collaborate with Cross Functional Teams Run refinement, planning and demo sessions in partnership with product, PMO and Engineering Collaborate with UX on Figma handoffs, validations and ensuring designs match business context and user stories Drive content strategy discussions, layout optimizations and scalable tagging practices Facilitate Testing & Delivery Partner with QA to validate functionality, write test cases, and support UAT Own release note creation and knowledge transfer to content authors or business users • Track staging and production changes and notify content authors of go-lives Connect Data to Decisions Analyze data trends, user behavior, and VOC to uncover improvement areas Create documentation (e.g. process flows, data mappings, integration specs) Serve as SME for web products and workflows Enable Scalable Product Practices Champion consistent documentation and templates across teams Partner with Product Ops to evolve our BA practice Contribute to team-level OKR What You Bring 5+ years as a Business Analyst, Product Owner, or similar role on digital teams Proficient in writing user stories, acceptance criteria, and test scenarios Strong understanding of Agile, Scrum, or SAFe methodologies Tools: Jira, Confluence, Figma, ADO (Azure DevOps), or similar Hands-on experience with CMS platforms (Contentful highly preferred; others like Sitecore, Adobe are accepted) Excellent communication skills, able to clearly articulate complex ideas across audience

Created: 2026-03-10